Support Board
Date/Time: Thu, 03 Sep 2026 18:21:12 +0000
Billing error.
View Count: 31
| [2026-09-03 14:38:40] |
| Kursed - Posts: 4 |
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Paid for Denali Services on the 24th of August and it shouldve expired on the 24th of September but i dont have access to the data anymore. I dont understand why i dont have access to the data anymore . |
| [2026-09-03 16:34:58] |
| John - SC Support - Posts: 47774 |
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The exchanges renew on a calendar month basis and they are not pro-rated. So when you activated an exchange on August 24, 2026, you paid for the data through the end of August. You then have to pay again on September 1, 2026, in order to get the data in September. These are the exchange rules, and these funds go to the exchanges. The exchanges also do not give refunds, so we can not give refunds for exchanges. There are multiple locations in our documentation stating that the exchanges renew on a calendar month basis. In addition, when you activate an exchange, you are taken to a page where you have to verify that you want that exchange. The information regarding the fact that you are getting the data through the end of the month is presented again on that page. The attached image is an example of this - note the information in the third bullet. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
 Screenshot 2026-09-02 102543.png / V - Attached On 2026-09-03 16:34:52 UTC - Size: 52.18 KB - 1 views |
| [2026-09-03 16:37:35] |
| Kursed - Posts: 4 |
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I just got it again. A friend informed me of that. Sorry for the confusion. I know now for next time . Appreciate the prompt response brother
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