Support Board
Date/Time: Thu, 03 Sep 2026 19:16:07 +0000
Post From: Billing error.
| [2026-09-03 16:34:58] |
| John - SC Support - Posts: 47776 |
|
The exchanges renew on a calendar month basis and they are not pro-rated. So when you activated an exchange on August 24, 2026, you paid for the data through the end of August. You then have to pay again on September 1, 2026, in order to get the data in September. These are the exchange rules, and these funds go to the exchanges. The exchanges also do not give refunds, so we can not give refunds for exchanges. There are multiple locations in our documentation stating that the exchanges renew on a calendar month basis. In addition, when you activate an exchange, you are taken to a page where you have to verify that you want that exchange. The information regarding the fact that you are getting the data through the end of the month is presented again on that page. The attached image is an example of this - note the information in the third bullet. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
 Screenshot 2026-09-02 102543.png / V - Attached On 2026-09-03 16:34:52 UTC - Size: 52.18 KB - 3 views |