Support Board
Date/Time: Sun, 06 Sep 2026 14:07:26 +0000
Crashing After Updating to Latest Version
View Count: 122
| [2026-09-02 12:04:47] |
| User688525 - Posts: 400 |
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Hello Sierra Chart, I have attempted to upgrade from a pre-2800 version of Sierra to the latest 2947. Each time a chartbook is loaded Sierra Chart crashes. I have also tried 2940 as a test and the same happens. Is there a log file that contains the crash error(s)? In the meantime, I have reverted back to the pre-2800 version Thank you |
| [2026-09-02 13:51:20] |
| John - SC Support - Posts: 47793 |
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Please get us a chartbook that is causing this issue by following these instructions: Support Board Posting Information: Attaching a File (Optional) As noted in the instructions, you can attach the file privately, so only you and Sierra Chart can access it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-02 20:08:25] |
| User688525 - Posts: 400 |
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Hi John, Thank you for the help. I have isolated it to charts with custom studies, but not which custom studies. Would recompiling these in a newer version potentially resolve this? |
| [2026-09-02 20:14:26] |
| Sierra_Chart Engineering - Posts: 24779 |
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Would recompiling these in a newer version potentially resolve this? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-02 20:15:49] |
| User688525 - Posts: 400 |
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If recompiled in a newer version, will the recompiled versions work with a pre-2800 version if a rollback is necessary, or do the studies need to be recompiled again in a pre-2800 version? Thank you |
| [2026-09-02 20:17:48] |
| Sierra_Chart Engineering - Posts: 24779 |
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It depends what ACSIL members are being used. If they use Time and Sales data or market depth data, or Volume at Price related data, then yes they do have to be recompiled for an older version. However, in December support for versions older than 2945 will be discontinued. Refer to: Important Notice: Market Data feed Changes, Required Update in December 2026 So good to stay up-to-date now if you can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-02 20:19:27
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| [2026-09-02 20:18:14] |
| User688525 - Posts: 400 |
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Noted.
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