Support Board
Date/Time: Thu, 15 Oct 2026 16:32:49 +0000
I’ve changed the system number and now I no longer have the data
View Count: 156
| [2026-08-31 13:21:12] |
| TerpsArdy - Posts: 1 |
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I’ve changed my system number and now I no longer have access to the Denali CME data. Could you reactivate it for today? It would be a waste to pay for it today only to have to pay again tomorrow. Thank you.
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| [2026-08-31 17:31:23] |
| John - SC Support - Posts: 48217 |
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We do not know what you mean by your "system number". What exactly did you change? The only thing we can think of that may cause you an issue is if you changed your IP Address while Sierra Chart was running, in which case it may look like you are trying to access the data from two computers simultaneously. In any case, please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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