Support Board
Date/Time: Sun, 11 May 2025 19:28:31 +0000
Filled orders
View Count: 1225
| [2014-11-05 08:25:46] |
| User55662 - Posts: 11 |
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Yesterday there was a problem with the execution of arbitrary orders. Real Account, put on a Sell limit the December gold at 1167.0, immediately put a Buy Stop at 1167.8. Executed Sell Limit (1167.0) , after some time Stop (1167.8 buying). On it all had to end, I look at the schedule and do not understand anything. Open positions on Long 1167.6. I did not open it myself !!!! Well, immediately put Sell limit at 1168.6 to close the position. He executed and immediately opened short 1168.6 !!! I did not open this pose. Market close this pose. Today only deal with the settings Trade Activity Log. There in the description it is seen that in these two controversial order, which I did not open, use the button "Flatten and Cancel" . But I did not press it !!! Absolutely! What could be the problem? The file Trade Activity is attached. Sorry for the English. |
 TradeActivityLog.txt - Attached On 2014-11-05 08:22:20 UTC - Size: 5.93 KB - 496 views |
| [2014-11-05 16:35:29] |
| User55662 - Posts: 11 |
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Answer me, please.
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| [2014-11-05 19:55:46] |
| User55662 - Posts: 11 |
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In my trading log there are two market orders that appear to be sent by pressing the “cancel and flatten” button, but I’m positive this button hasn’t been pressed. Is there anything that could be a reason for something like this to happen?
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| [2014-11-05 22:14:44] |
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Please understand that a request like this requires careful analysis and we are not able to deliver a rapid response on this. We will do our best to get to this as soon as we can. Please allow us another day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-06 01:02:55] |
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We have cleaned up the Trade Activity Log to No Show what were the orders that were entered. The lines that contain "User order entry" were orders that you submitted. The lines that contain "Filled" indicates where an order has filled. ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID
Order 2014-11-04 11:11:55.000 GC.20141200.CME_CO GC.20141200.CME_CO 15 Min #3 | User order entry | Last: 1165.5 1025 Limit 1 Sell 1172.5 Order Sent M4566 Open Order 2014-11-04 14:00:59.000 GC.20141200.CME_CO GC.20141200.CME_CO 15 Min #3 | User order entry | Last: 1166.9 1031 Limit 1 Sell 1167.0 Order Sent M4566 Open Order 2014-11-04 14:01:47.000 GC.20141200.CME_CO GC.20141200.CME_CO 15 Min #3 | User order entry | Last: 1166.8 1032 Stop 1 Buy 1167.8 Order Sent M4566 Open Order 2014-11-04 14:21:21.000 GC.20141200.CME_CO CTS order update (Trade) 1031 49AF5EA2-8669-43AD-890B-A4D97DC08E25 Limit 1 Sell 1167.0 Filled 1167.0 1 M4566 Open Order 2014-11-04 14:22:45.000 GC.20141200.CME_CO CTS order update (Trade) 1032 10A54F54-9F50-4AB8-9A9F-7E1B5C8981B7 Stop 1 Buy 1167.8 Filled 1167.8 1 M4566 Open -1 Order 2014-11-04 14:22:47.000 GC.20141200.CME_CO GC.20141200.CME_CO 15 Min #3 | User order entry. Flatten&Cancel | Last: 1167 1033 Market 1 Buy Order Sent M4566 Close Order 2014-11-04 14:22:47.002 GC.20141200.CME_CO CTS order update (Trade) 1033 C12EF185-B194-4BEB-91DA-5BD4EB30927D Market 1 Buy Filled 1167.6 1 M4566 Close Order 2014-11-04 14:23:56.000 GC.20141200.CME_CO GC.20141200.CME_CO 15 Min #3 | User order entry | Last: 1168 1034 Limit 1 Sell 1168.6 Order Sent M4566 Close 1 Order 2014-11-04 14:26:03.000 GC.20141200.CME_CO CTS order update (Trade) 1034 DA9409E2-859F-4A41-B5CD-DCF35F7B4300 Limit 1 Sell 1168.6 Filled 1168.6 1 M4566 Close 1 Order 2014-11-04 14:26:06.000 GC.20141200.CME_CO GC.20141200.CME_CO 15 Min #3 | User order entry. Flatten&Cancel | Last: 1168.1 1035 Market 1 Sell Order Sent M4566 Close Order 2014-11-04 14:26:06.002 GC.20141200.CME_CO CTS order update (Trade) 1035 654B5A49-C0C3-4EBE-8A3B-81FF33F43F9D Market 1 Sell Filled 1168.6 1 M4566 Close Order 2014-11-04 14:26:43.000 GC.20141200.CME_CO GC.20141200.CME_CO 15 Min #3 | User order entry | Last: 1169 1036 Market 1 Buy Order Sent M4566 Close -1 Order 2014-11-04 14:26:43.002 GC.20141200.CME_CO CTS order update (Trade) 1036 47CAB833-ED57-4D90-ADAC-7F88991D1B1F Market 1 Buy Filled 1168.9 1 M4566 Close -1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-06 01:03:36
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| [2014-11-06 11:38:25] |
| User55662 - Posts: 11 |
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Thank you, I understand how you've cleaned the log but my point is that orders marked as " User order entry. Flatten&Cancel | " have been generated on the platform without my knowledge and I was wondering how this could happen. Please clarify. |
| [2014-11-06 22:32:23] |
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The log is very clear. One way or another the Flatten and Cancel button on a Trade Window was pressed. Perhaps even just selecting that button and pressing the space bar can trigger it. This command can even be added to the chart shortcut menu which displays when you right-click on a chart. And there is a keyboard command which can also invoke Flatten if it is configured through Global Settings >> Customize Keyboard Shortcuts. However, there is something that did get our attention in the log that does not seem quite right and we want to review it again. We want to look at the current position quantity data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-07 00:10:42] |
| User29582 - Posts: 33 |
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I got the similar issues with TransAct/Sierrchart Live trading: 1. Somehow, YM chart got 1 order filled without my attention. 2. another issue with Attched Orders: Sierrachart is freezing once the order filled with attached orders. Anyone had the same issues? |
| [2014-11-07 17:33:30] |
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1. Refer to the Trade Activity Log for help with this: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php 2. What do you mean by "freezing". If you mean that the data feed stops because the TransAct bridge program abnormally shutdown, then we do have reports of this but TransAct will have to solve this problem. Please do not post further in this thread and start a new one because your request is unrelated to the first post. We can assure you, Sierra Chart is not going to enter orders without a user submitting them. That just does not happen. It is impossible unless someone has an automated trading system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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