Support Board
Date/Time: Fri, 28 Aug 2026 15:17:09 +0000
Chartbooks Take a Very Long Time to Load After Launching Sierra Chart
View Count: 17
| [2026-08-28 12:43:13] |
| Deenius - Posts: 129 |
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Hello, I have set Sierra Chart to open chartbooks upon startup (the “Open Files On Startup” setting). In the last few versions, they take an incredibly long time to open. Whereas before, my chartbooks would open within a few seconds after launching the platform, now it takes almost a minute! I tried loading a chartbook with one chart window and one Trade DOM window at startup, but the issue persists. It takes an absurd amount of time. Where could the problem be? I’m using Windows 11. Sierra always has plenty of RAM and CPU power available — I checked this in Task Manager. Here is my log: 2026-08-28 08:47:45.653 | Trade activity files set size: 18 2026-08-28 08:47:45.768 | Reading Internal Order ID file. 2026-08-28 08:47:45.769 | Reading Trade Orders file. 2026-08-28 08:47:45.769 | Reading Trade Positions file. 2026-08-28 08:47:45.770 | Reading Trade Account Data files. 2026-08-28 08:47:45.778 | Software version: 2945 64-bit 2026-08-28 08:47:45.778 | Primary Thread ID: 14264 2026-08-28 08:47:45.778 | Usage end date: 2026-08-29 2026-08-28 08:47:45.778 | Enabled for: Sierra Chart Historical Data Service. 2026-08-28 08:47:45.778 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-08-28 08:47:45.778 | Enabled for: Delayed Denali Exchange Data Feed. 2026-08-28 08:47:45.778 | Enabled for exchange2: CME (Trading Account Required) 2026-08-28 08:47:45.778 | Enabled for exchange2: CBOT (Trading Account Required) 2026-08-28 08:47:45.778 | Enabled for exchange2: COMEX (Trading Account Required) 2026-08-28 08:47:45.778 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-08-28 08:47:45.778 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-08-28 08:47:45.778 | Current selected Data/Trading service: SC Data 2026-08-28 08:47:45.778 | Custom symbol settings values: enabled 2026-08-28 08:47:45.778 | Chart Update Interval: 400 2026-08-28 08:47:45.778 | Intraday Data Storage Time Unit: 0 2026-08-28 08:47:45.778 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-08-28 08:47:45.778 | 2026-08-28 12:47:45 Local computer time in UTC 2026-08-28 08:47:45.778 | 2026-08-28 08:47:45 Local computer time in SC Time Zone 2026-08-28 08:47:45.778 | 2026-08-28 12:47:42 Server time in UTC 2026-08-28 08:47:45.778 | Local computer UTC time and Server UTC time difference: 3 seconds. 2026-08-28 08:47:45.778 | Program path: C:\SierraChart Demo\ 2026-08-28 08:47:45.778 | Data Files path: C:\SierraChart Demo\Data\ 2026-08-28 08:47:45.779 | OS Version Number: 10.0 2026-08-28 08:47:45.779 | Locale Setting: C 2026-08-28 08:47:45.779 | Crash reporter started: true 2026-08-28 08:47:45.779 | 2026-08-28 08:47:45.828 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-08-28 08:47:45.833 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-08-28 08:47:45.947 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-08-28 08:47:45.947 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-08-28 08:47:46.233 | Received 5 login tokens. 2026-08-28 08:47:46.487 | Symbol settings MD5 received. Request ID: 1. 2026-08-28 08:47:46.487 | Requested symbol settings for service code scdataallservices. Request ID: 2. 2026-08-28 08:47:46.651 | Performing login for updated account information. 2026-08-28 08:47:47.620 | Symbol settings received. Request ID: 2. 2026-08-28 08:47:48.526 | Successfully processed Sierra Chart account data. 2026-08-28 08:47:48.526 | Requested user files to download. 2026-08-28 08:47:49.123 | File to download: ES-NQ-YM.cht. Action: 0 2026-08-28 08:47:49.123 | User files to download complete 2026-08-28 08:47:49.123 | Restarting getting list of user files to download on a delay because of pending request 2026-08-28 08:47:51.040 | 2026-08-28 08:47:51.040 | SC Data | Connection to server complete. 2026-08-28 08:47:51.041 | No download requests in the queue to start downloads for. | Number times message added: 4 2026-08-28 08:48:04.138 | Requested user files to download. 2026-08-28 08:48:04.736 | Not downloading any user files. No changes detected. 2026-08-28 08:48:51.261 | Files to Open on Startup | Opening file: C:\SierraChart Demo\Data\ChartbookGroups\Chartbook Group 1\Chartbook1.Cht 2026-08-28 08:48:51.265 | Chart (ESU26-CME) | Encountered unknown Chartbook Field. Field Code: 873. Previous Field Code: 833. Field may no longer be used. 2026-08-28 08:48:51.290 | ESU26-CME 60 Min #1 | Reloading chart. 2026-08-28 08:48:51.297 | Chart (ESU26-CME) | Encountered unknown Chartbook Field. Field Code: 873. Previous Field Code: 833. Field may no longer be used. 2026-08-28 08:48:51.336 | ESU26-CME #2 | Reloading chart. 2026-08-28 08:48:51.337 | ESU26-CME #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-08-28 08:48:51.352 | ESU26-CME #2 | Chart data loading complete. 2026-08-28 08:48:52.044 | Mapping ESU26-CME to ESU26. Service code: cme 2026-08-28 08:48:52.044 | Using symbol data fast lookup vector 2026-08-28 08:48:52.044 | Denali Data Feed | Starting real-time market data updates for: ESU26-CME (ESU26). ID: 1 Service code: cme 2026-08-28 08:48:52.045 | Denali Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 443 2026-08-28 08:48:52.046 | Denali Data Feed | Requesting security definition data for: ESU26-CME (ESU26). ID: 1 2026-08-28 08:48:52.046 | Starting DelayedDownloadMonitoringTimer 2026-08-28 08:48:52.046 | Starting HDTimeoutTimer 2026-08-28 08:48:52.046 | Added historical Intraday data request for ESU26-CME to the queue. 2026-08-28 08:48:52.046 | Intraday data recording state for symbol ESU26-CME is set to download 'Pending'. 2026-08-28 08:48:52.047 | Triggering next historical data download in queue. 2026-08-28 08:48:52.047 | Removing historical data download ID 1. 2026-08-28 08:48:52.047 | Delaying start of download for ESU26-CME. 2026-08-28 08:48:52.089 | DTC Client socket (1) | Creating socket. 2026-08-28 08:48:52.089 | DTC Client socket (1) | New receive buffer size: 0 2026-08-28 08:48:52.089 | DTC Client socket (1) | Connecting to IP: 64.152.155.21 Port: 443. 2026-08-28 08:48:52.208 | Denali Data Feed | Network connection to server complete. 2026-08-28 08:48:52.208 | Denali Data Feed | Starting socket receive thread. 2026-08-28 08:48:52.208 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-08-28 08:48:52.342 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-08-28 08:48:52.342 | Denali Data Feed | Sending logon request message. 2026-08-28 08:48:52.904 | Denali Data Feed | Received logon response. 2026-08-28 08:48:52.904 | Denali Data Feed | Server Name: SC Realtime Server. 2026-08-28 08:48:52.904 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-08-28 08:48:52.904 | Denali Data Feed | Successfully connected. 2026-08-28 08:48:52.904 | Denali Data Feed | Trading is not supported. 2026-08-28 08:48:52.904 | Denali Data Feed | MarketDepthIsSupported: 1 2026-08-28 08:48:52.904 | Denali Data Feed | Restarting real-time data updates for symbol: ESU26-CME -> ESU26 2026-08-28 08:48:53.123 | Denali Data Feed | Setting external service identifier for symbol ESU26-CME to 42140870 2026-08-28 08:48:53.123 | Denali Data Feed | Received security definition for symbol ESU26-CME 2026-08-28 08:48:56.069 | ESU26-CME[M] 60 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-08-28 08:48:56.100 | ESU26-CME[M] 60 Min #1 | Chart data loading complete. 2026-08-28 08:48:56.159 | Requesting market depth updates for: ESU26-CME if supported. NumLevels=100 2026-08-28 08:48:56.374 | Denali Data Feed | Market Depth data has been rejected for symbol: ESU26-CME. Not authorized for market depth. 2026-08-28 08:48:58.087 | HD Request # 1 | Downloading Intraday chart data for ESU26-CME to the file ESU26-CME.scid. Service: cme 2026-08-28 08:48:58.089 | HD Request # 1 | Download start date-time: 2026-08-28 08:10:48.000000. File last date-time: 2026-08-28 08:10:48.397001 2026-08-28 08:48:58.090 | HD Request # 1 | Using server: ds37.sierracharts.com port 10149 2026-08-28 08:48:58.092 | Socket (2) | Creating socket. 2026-08-28 08:48:58.092 | Socket (2) | New receive buffer size: 0 2026-08-28 08:48:58.092 | Socket (2) | Connecting to IP: 4.8.175.92 Port: 10149. 2026-08-28 08:48:58.339 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-08-28 08:48:58.339 | HD Request # 1 | Sending historical data logon request message. 2026-08-28 08:48:58.521 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-08-28 08:10:48. Record interval: 0. Symbol: ESU26 2026-08-28 08:48:58.643 | HD Request # 1 | Decompressing data. 2026-08-28 08:48:58.776 | HD Request # 1 | Receiving Intraday data for ESU26-CME starting at 2026-08-28 08:10:48.373000 2026-08-28 08:48:59.056 | Socket (2) | CloseSocket call. 2026-08-28 08:48:59.056 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-08-28 08:48:59.075 | Historical data download thread signaled to stop. 2026-08-28 08:48:59.076 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-08-28 08:10:49.222000. 2026-08-28 08:48:59.076 | HD Request # 1 | Received 10315 Intraday data records from 2026-08-28 08:10:48.373000 to 2026-08-28 08:48:53.593001 (38.1 minutes. Delay: 5.5 seconds) and wrote 10306 records for ESU26-CME 2026-08-28 08:48:59.078 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-08-28 12:48:53.593001 2026-08-28 08:48:59.079 | Added 3 Time and Sales records to Intraday data file for ESU26-CME after download. 2026-08-28 08:48:59.079 | HD Request # 1 | Completion time: 1s. 2026-08-28 08:48:59.079 | HD Request # 1 | Intraday data download complete for ESU26-CME. Unique request ID: 1 2026-08-28 08:48:59.079 | Real-time Intraday chart data file updates started for ESU26-CME 2026-08-28 08:48:59.079 | Intraday chart data file opened for ESU26-CME 2026-08-28 08:48:59.079 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-08-28 08:48:59.079 | Removing historical data download ID 1. 2026-08-28 08:48:59.079 | 2026-08-28 08:48:59.079 | No download requests in the queue to start downloads for. 2026-08-28 08:48:59.176 | Socket (2) | Socket gracefully closed by remote side. 2026-08-28 08:48:59.177 | Socket (2) | Closed. 2026-08-28 08:49:00.882 | Opened cached Intraday file: C:\SierraChart Demo\Data\ESU26-CME.scid. Thread ID: 3044 Date Time Of Last Edit: 2026-08-28 12:53:22
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