Support Board
Date/Time: Sat, 10 Oct 2026 14:45:17 +0000
Package 11 active on website but software shows “Not enabled on package” + Denali not supp
View Count: 266
| [2026-08-26 00:32:54] |
| User842242 - Posts: 2 |
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Account Name: rcweafer On the website: Service Package 11 (Integrated Advanced) is active Usage Time ends 2026-09-28 CME exchange is activated under Denali Services Surplus $154 In the software (Help → About): Usage Time End Date shows 2026-09-09 Denali Data Feed Supported = No Data/Trade Service Settings still shows “Teton CME Routing (Not enabled on package)” and same for SC Data I have fully exited, restarted, and done Forced Login. Still the same. Please refresh the package / Denali authorization on my account. Thank you. |
| [2026-08-26 14:18:23] |
| John - SC Support - Posts: 48169 |
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Please update to the latest release (v 2945) by following these instructions: Software Download: Fast Update If you still see this, then please get us an image of where you are seeing this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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