Support Board
Date/Time: Tue, 25 Aug 2026 22:38:01 +0000
SIERRA CHART DAILY CHART NOT UPDATING, DELAYED DATA
View Count: 14
| [2026-08-25 17:57:57] |
| User452635 - Posts: 58 |
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Hi! Mr. John unable to update the charts, Data is delayed. Restarted computer and Sierra Charts. Deleted All Data and Downloaded, but still the data is delayed. Can you please look into this and advice. I'm also sending the Msg. Log. Greatly appreciate your help ASAP. thanks Robin. |
| [2026-08-25 19:26:09] |
| John - SC Support - Posts: 47651 |
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The following from your log is the issue: Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
You have Sierra Chart running on another computer that is also setup to get data from our Denali Exchange Data Feed, and you are only setup to get data to one computer at a time for the data. You need to either close Sierra Chart on the other computer, or pay a second set of exchange fees to get the data to two computers simultaneously. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously Keep in mind that the exchanges are not pro-rated and they renew on a calendar month basis. So if you set the number of systems to "2" today (August 25, 2026) you will pay the full amount for the NASDAQ TotalView exchange again to get the data for the two systems for the remainder of August. You will then pay 2x exchange fee on September 1, 2026, in order to get the data for September. So you may want to wait until September 1, 2026, to do this, if you can wait. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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