Support Board
Date/Time: Thu, 20 Aug 2026 18:55:06 +0000
My Sim Account Works Great Until It Doesn't
View Count: 25
| [2026-08-20 14:51:04] |
| User244858 - Posts: 1 |
|
My Sim Account works great when I first launch it. After about 30 minutes it begins to act up. Either the price ladder freezes, or I go to Flatten a position and take profit and it says the position doesn't exist. The Flatten button does nothing, but after a few minutes, the amount in my Daily P/L changes so the position did exist. Is this a common problem? Should I re-install the software, or just wait until the new version becomes available? I use Denali Data. Thank you very much for any help you can provide. Blessings DeWayne |
| [2026-08-20 16:10:23] |
| John - SC Support - Posts: 47576 |
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This is definitely NOT a common problem. Are you using the built-in Simulation Mode (i.e. Trade >> Simulation Mode On is enabled) or are you using one of the "Trading Evaluator" options? If you are using the "Trading Evaluator", which one are you connecting to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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