Support Board
Date/Time: Mon, 28 Sep 2026 12:10:05 +0000
[Programming Help] - DTC Orders Time Out
View Count: 281
| [2026-08-14 02:12:28] |
| zhang1august - Posts: 3 |
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Hi, I'm submitting orders to my Rithmic account (Lucid Trading, LucidTrading-Chicago Area-Non-Aggregated) through Sierra Chart's DTC Protocol Server from a local client. Every order is accepted locally by Sierra Chart but then times out with no response ever coming back from Rithmic/the exchange -- no real order ID assigned. Consistent across multiple attempts, symbols (tested MNQU6/CME), and a full data feed disconnect/reconnect. Allow Trading, Sim Mode, and the DTC IP allowlist are all set correctly. The same order placed manually through R|Trader Pro on the same account fills instantly, so the Rithmic connection and account are fine -- this seems isolated to Sierra Chart's own DTC order-routing. Searched the Support Board first (account-ID-length truncation is the closest precedent I found, but ours is 25 chars, under the 31-char limit) and also tested with IsAutomatedOrder=False in case automated orders are treated differently -- same timeout either way. What else could cause this? |
| [2026-08-14 02:19:32] |
| Sierra_Chart Engineering - Posts: 24994 |
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Is this the error message from Rithmic: no real order ID assigned.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-14 02:25:56] |
| zhang1august - Posts: 3 |
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No, the exact message shown in Sierra Chart's own Trade Activity Log is: "Order timed-out waiting for response from service/exchange server... Service Order ID: (none)" It's generated by Sierra Chart itself (while waiting on Rithmic's response), not a message coming from Rithmic directly. |
| [2026-08-14 07:12:36] |
| Sierra_Chart Engineering - Posts: 24994 |
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What is the exact Symbol that you are specifying? Make sure you use MNQU6.CME and do not set the Exchange member of the order message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-14 07:13:02
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| [2026-08-14 11:02:35] |
| zhang1august - Posts: 3 |
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Thanks, we were sending "Symbol": "MNQU6" and "Exchange": "CME" as separate fields. Switched to "Symbol": "MNQU6.CME" with no Exchange field, and orders now get a real Service Order ID instead of the silent timeout. However, a new issue has come up where orders now reject "bad price," even with a genuinely marketable limit against the live ask. Sierra Chart shows no live quote for MNQU6 at all (chart says "Historical Intraday Data Download Skipped," Trade window's Bid/Ask is blank). Does order routing need a live data subscription (e.g. Denali) even with a funded, agreement-signed account, or should Rithmic Direct-DTC provide quotes on its own? |
| [2026-08-14 14:51:24] |
| Sierra_Chart Engineering - Posts: 24994 |
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Market data is not needed. However, you are not using the right prices. Refer to: Order Entry and Modification Messages: Price Formatting Notes An example of a price you would use for NQ futures is 3000000. Which is equivalent to 30,000. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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