Support Board
Date/Time: Thu, 12 Nov 2026 05:20:20 +0000
VXN_CGI
View Count: 321
| [2026-08-13 07:35:22] |
| andreaforlani - Posts: 4 |
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Hello VXN_CGI is blanck on my chart (window without scales), MNQ work fine on the other window of the same chartbook, Im working in test or replay mode at the moment |
| [2026-08-13 08:04:34] |
| Sierra_Chart Engineering - Posts: 25415 |
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You need to pay the exchange fee for this: Denali Exchange Data Feed: CBOE Global Indexes Data Feed Notes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-13 08:35:26] |
| andreaforlani - Posts: 4 |
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Hello have I pay Main or Additional GLobal index for VXN_CGI? and after payement: I can get VXN_CGI - in replay mode? - or test mode? |
| [2026-08-13 13:53:18] |
| SC Support - Posts: 2110 |
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Hi andreaforlani, I see that you have activated the "Additional" symbols from CBOE Global Indices https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices You should now have access to that VXN_CGI symbol now, all good? |
| [2026-10-29 19:09:23] |
| user_xyz - Posts: 529 |
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I pay for CBOE Global Indexes Main and just see a Black chart.
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| [2026-10-29 19:33:01] |
| SC Support - Posts: 2110 |
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Hi user_xyz, the [VXN_CGI] is part of the [CBOE Global Indexes Additional] symbols, at this time I see you have activated only the [CBOE Global Indexes Main] instruments: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices *You might wait to activate real-time data until the 1st of November, so you are not paying a full exchange fee for just 1 day of Real-time Data. When you wish you can activate Real-time [CBOE Global Indexes Additional] Data via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCBOECGIFIndexes Date Time Of Last Edit: 2026-10-29 19:33:33
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