Support Board
Date/Time: Thu, 23 Jul 2026 15:45:54 +0000
Frequent Connecting Issues; Not Allowing Second Instance when No Second Instance is Open
View Count: 14
| [2026-07-23 14:47:02] |
| User753526 - Posts: 84 |
|
Hi, Over the past week or two I am getting frequent issues connecting with the message box that pops up reporting that a Second Instance is not being allowed but I am only using one Instance of Sierra Chart. Some times it attempts to reconnect 2 or 3 times and works, today it has just been failing for 10 minutes and just connected as I am typing now. I have updated to the latest software earlier this week incase that was the issue. I am running Ver. 2930 This is a copy of the message log when its failing to reconnect. Perhaps worth nothing that all other Internet connections are fine, only Sierra Chart is effected. 2026-07-23 10:41:32.870 | Software version: 2930 64-bit 2026-07-23 10:41:32.870 | Primary Thread ID: 53564 2026-07-23 10:41:32.870 | Usage end date: 2026-07-29 2026-07-23 10:41:32.870 | Enabled for: Advanced Features 2. 2026-07-23 10:41:32.870 | Enabled for: Sierra Chart Historical Data Service. 2026-07-23 10:41:32.870 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-07-23 10:41:32.870 | Enabled for: Delayed Denali Exchange Data Feed. 2026-07-23 10:41:32.870 | Enabled for exchange2: CME 2026-07-23 10:41:32.870 | Enabled for exchange2: COMEX 2026-07-23 10:41:32.870 | Enabled for exchange2: NASDAQ TotalView US stock data 2026-07-23 10:41:32.870 | Enabled for exchange2: CBOE Global Indexes Main 2026-07-23 10:41:32.870 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-07-23 10:41:32.870 | Current selected Data/Trading service: Teton CME Routing 2026-07-23 10:41:32.870 | Custom symbol settings values: enabled 2026-07-23 10:41:32.870 | Chart Update Interval: 500 2026-07-23 10:41:32.870 | Intraday Data Storage Time Unit: 0 2026-07-23 10:41:32.870 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-07-23 10:41:32.870 | 2026-07-23 14:41:32 Local computer time in UTC 2026-07-23 10:41:32.870 | 2026-07-23 10:41:32 Local computer time in SC Time Zone 2026-07-23 10:41:32.870 | 2026-07-23 01:30:51 Server time in UTC 2026-07-23 10:41:32.870 | Local computer UTC time and Server UTC time difference: 2 seconds. 2026-07-23 10:41:32.870 | Program path: C:\SierraChart - EdgeClear\ 2026-07-23 10:41:32.870 | Data Files path: C:\SierraChart - EdgeClear\Data\ 2026-07-23 10:41:32.870 | OS Version Number: 10.0 2026-07-23 10:41:32.870 | Locale Setting: C 2026-07-23 10:41:32.870 | Crash reporter started: true 2026-07-23 10:41:32.870 | 2026-07-23 10:41:37.903 | File >> Reconnect selected. 2026-07-23 10:41:37.903 | DTC Client socket (1) | CloseSocket call. 2026-07-23 10:41:37.903 | Teton CME Routing | Disconnected. 2026-07-23 10:41:37.903 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:41:37.903 | DTC Client socket (1) | Closed. 2026-07-23 10:41:39.907 | 2026-07-23 10:41:39.908 | Teton CME Routing | Firm: IronBeam 2026-07-23 10:41:39.908 | Teton CME Routing | Connecting to the server futurestrading18.sierracharts.com. Port 11084 2026-07-23 10:41:39.908 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-07-23 10:41:39.908 | DTC Client socket (1) | New receive buffer size: 0 2026-07-23 10:41:39.908 | DTC Client socket (1) | Connecting to IP: 4.8.170.26. 2026-07-23 10:42:00.944 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. 2026-07-23 10:42:00.944 | DTC Client socket (1) | CloseSocket call. 2026-07-23 10:42:00.944 | Teton CME Routing | Failed connections: 17 2026-07-23 10:42:00.944 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-07-23 10:42:00.944 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:00.944 | DTC Client socket (1) | Closed. 2026-07-23 10:42:00.959 | DTC Client socket (0) | CloseSocket call. 2026-07-23 10:42:00.959 | Teton CME Routing | Disconnected. 2026-07-23 10:42:00.959 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:02.959 | 2026-07-23 10:42:02.960 | Teton CME Routing | Firm: IronBeam 2026-07-23 10:42:02.960 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2026-07-23 10:42:02.960 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-07-23 10:42:02.960 | DTC Client socket (1) | New receive buffer size: 0 2026-07-23 10:42:02.960 | DTC Client socket (1) | Connecting to IP: 216.200.108.154. 2026-07-23 10:42:09.462 | NTP Client | Sending packet to 0.pool.ntp.org:123 2026-07-23 10:42:09.462 | NTP Client | Sending packet to 1.pool.ntp.org:123 2026-07-23 10:42:09.462 | NTP Client | Sending packet to 2.pool.ntp.org:123 2026-07-23 10:42:09.462 | NTP Client | Sending packet to 3.pool.ntp.org:123 2026-07-23 10:42:09.474 | NTP Client | Received Packet | RoundTripDelay=0.011782646179199219S, SystemClockOffset=1.487441062927246S 2026-07-23 10:42:09.474 | NTP Client | Received Packet | RoundTripDelay=0.01190042495727539S, SystemClockOffset=1.4881980419158936S 2026-07-23 10:42:09.474 | NTP Client | Received Packet | RoundTripDelay=0.0118560791015625S, SystemClockOffset=1.491121768951416S 2026-07-23 10:42:09.475 | NTP Client | Received Packet | RoundTripDelay=0.012974262237548828S, SystemClockOffset=1.48691725730896S 2026-07-23 10:42:10.467 | NTP Client | Set System Time failed: Windows error code 1314: A required privilege is not held by the client. 2026-07-23 10:42:24.002 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. 2026-07-23 10:42:24.002 | DTC Client socket (1) | CloseSocket call. 2026-07-23 10:42:24.002 | Teton CME Routing | Failed connections: 18 2026-07-23 10:42:24.002 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-07-23 10:42:24.002 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:24.002 | DTC Client socket (1) | Closed. 2026-07-23 10:42:24.018 | DTC Client socket (0) | CloseSocket call. 2026-07-23 10:42:24.018 | Teton CME Routing | Disconnected. 2026-07-23 10:42:24.018 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:26.020 | 2026-07-23 10:42:26.021 | Teton CME Routing | Firm: IronBeam 2026-07-23 10:42:26.021 | Teton CME Routing | Connecting to the server futurestrading11.sierracharts.com. Port 11085 2026-07-23 10:42:26.021 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-07-23 10:42:26.021 | DTC Client socket (1) | New receive buffer size: 0 2026-07-23 10:42:26.021 | DTC Client socket (1) | Connecting to IP: 4.8.170.26. 2026-07-23 10:42:26.366 | Teton CME Routing | Network connection to server complete. 2026-07-23 10:42:26.366 | Teton CME Routing | Starting socket receive thread. 2026-07-23 10:42:26.366 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2026-07-23 10:42:27.075 | Teton CME Routing | Setting DTC encoding to Binary VLS 2026-07-23 10:42:27.075 | Teton CME Routing | Sending logon request message. 2026-07-23 10:42:27.362 | Teton CME Routing | Received logon response. 2026-07-23 10:42:27.362 | Teton CME Routing | Server Name: SC DTC Server. 2026-07-23 10:42:27.362 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2026-07-23 10:42:27.362 | Teton CME Routing | Logon error received from server: Secondary instance is not allowing connections to this server 2026-07-23 10:42:27.362 | Teton CME Routing | Failed connections: 19 2026-07-23 10:42:27.362 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-07-23 10:42:27.362 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:27.380 | Teton CME Routing | Waiting for socket receive thread to end 2026-07-23 10:42:27.380 | DTC Client socket (1) | CloseSocket call. 2026-07-23 10:42:27.380 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-07-23 10:42:27.380 | Teton CME Routing | Disconnected. 2026-07-23 10:42:27.380 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:27.615 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-07-23 10:42:27.615 | DTC Client socket (1) | Closed. 2026-07-23 10:42:29.393 | 2026-07-23 10:42:29.394 | Teton CME Routing | Firm: IronBeam 2026-07-23 10:42:29.394 | Teton CME Routing | Connecting to the server futurestrading12.sierracharts.com. Port 11084 2026-07-23 10:42:29.394 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-07-23 10:42:29.394 | DTC Client socket (1) | New receive buffer size: 0 2026-07-23 10:42:29.394 | DTC Client socket (1) | Connecting to IP: 4.8.170.26. |
| [2026-07-23 15:39:42] |
| John - SC Support - Posts: 47314 |
|
You are getting the following in your log: DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
Refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem There is nothing in the log about other instances trying to connect. If you get a message about this, then please get us that part of the log that shows this so we can see what you are referring to. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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