Support Board
Date/Time: Thu, 23 Jul 2026 16:32:59 +0000
Post From: Frequent Connecting Issues; Not Allowing Second Instance when No Second Instance is Open
| [2026-07-23 14:47:02] |
| User753526 - Posts: 84 |
|
Hi, Over the past week or two I am getting frequent issues connecting with the message box that pops up reporting that a Second Instance is not being allowed but I am only using one Instance of Sierra Chart. Some times it attempts to reconnect 2 or 3 times and works, today it has just been failing for 10 minutes and just connected as I am typing now. I have updated to the latest software earlier this week incase that was the issue. I am running Ver. 2930 This is a copy of the message log when its failing to reconnect. Perhaps worth nothing that all other Internet connections are fine, only Sierra Chart is effected. 2026-07-23 10:41:32.870 | Software version: 2930 64-bit 2026-07-23 10:41:32.870 | Primary Thread ID: 53564 2026-07-23 10:41:32.870 | Usage end date: 2026-07-29 2026-07-23 10:41:32.870 | Enabled for: Advanced Features 2. 2026-07-23 10:41:32.870 | Enabled for: Sierra Chart Historical Data Service. 2026-07-23 10:41:32.870 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-07-23 10:41:32.870 | Enabled for: Delayed Denali Exchange Data Feed. 2026-07-23 10:41:32.870 | Enabled for exchange2: CME 2026-07-23 10:41:32.870 | Enabled for exchange2: COMEX 2026-07-23 10:41:32.870 | Enabled for exchange2: NASDAQ TotalView US stock data 2026-07-23 10:41:32.870 | Enabled for exchange2: CBOE Global Indexes Main 2026-07-23 10:41:32.870 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-07-23 10:41:32.870 | Current selected Data/Trading service: Teton CME Routing 2026-07-23 10:41:32.870 | Custom symbol settings values: enabled 2026-07-23 10:41:32.870 | Chart Update Interval: 500 2026-07-23 10:41:32.870 | Intraday Data Storage Time Unit: 0 2026-07-23 10:41:32.870 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-07-23 10:41:32.870 | 2026-07-23 14:41:32 Local computer time in UTC 2026-07-23 10:41:32.870 | 2026-07-23 10:41:32 Local computer time in SC Time Zone 2026-07-23 10:41:32.870 | 2026-07-23 01:30:51 Server time in UTC 2026-07-23 10:41:32.870 | Local computer UTC time and Server UTC time difference: 2 seconds. 2026-07-23 10:41:32.870 | Program path: C:\SierraChart - EdgeClear\ 2026-07-23 10:41:32.870 | Data Files path: C:\SierraChart - EdgeClear\Data\ 2026-07-23 10:41:32.870 | OS Version Number: 10.0 2026-07-23 10:41:32.870 | Locale Setting: C 2026-07-23 10:41:32.870 | Crash reporter started: true 2026-07-23 10:41:32.870 | 2026-07-23 10:41:37.903 | File >> Reconnect selected. 2026-07-23 10:41:37.903 | DTC Client socket (1) | CloseSocket call. 2026-07-23 10:41:37.903 | Teton CME Routing | Disconnected. 2026-07-23 10:41:37.903 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:41:37.903 | DTC Client socket (1) | Closed. 2026-07-23 10:41:39.907 | 2026-07-23 10:41:39.908 | Teton CME Routing | Firm: IronBeam 2026-07-23 10:41:39.908 | Teton CME Routing | Connecting to the server futurestrading18.sierracharts.com. Port 11084 2026-07-23 10:41:39.908 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-07-23 10:41:39.908 | DTC Client socket (1) | New receive buffer size: 0 2026-07-23 10:41:39.908 | DTC Client socket (1) | Connecting to IP: 4.8.170.26. 2026-07-23 10:42:00.944 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. 2026-07-23 10:42:00.944 | DTC Client socket (1) | CloseSocket call. 2026-07-23 10:42:00.944 | Teton CME Routing | Failed connections: 17 2026-07-23 10:42:00.944 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-07-23 10:42:00.944 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:00.944 | DTC Client socket (1) | Closed. 2026-07-23 10:42:00.959 | DTC Client socket (0) | CloseSocket call. 2026-07-23 10:42:00.959 | Teton CME Routing | Disconnected. 2026-07-23 10:42:00.959 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:02.959 | 2026-07-23 10:42:02.960 | Teton CME Routing | Firm: IronBeam 2026-07-23 10:42:02.960 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2026-07-23 10:42:02.960 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-07-23 10:42:02.960 | DTC Client socket (1) | New receive buffer size: 0 2026-07-23 10:42:02.960 | DTC Client socket (1) | Connecting to IP: 216.200.108.154. 2026-07-23 10:42:09.462 | NTP Client | Sending packet to 0.pool.ntp.org:123 2026-07-23 10:42:09.462 | NTP Client | Sending packet to 1.pool.ntp.org:123 2026-07-23 10:42:09.462 | NTP Client | Sending packet to 2.pool.ntp.org:123 2026-07-23 10:42:09.462 | NTP Client | Sending packet to 3.pool.ntp.org:123 2026-07-23 10:42:09.474 | NTP Client | Received Packet | RoundTripDelay=0.011782646179199219S, SystemClockOffset=1.487441062927246S 2026-07-23 10:42:09.474 | NTP Client | Received Packet | RoundTripDelay=0.01190042495727539S, SystemClockOffset=1.4881980419158936S 2026-07-23 10:42:09.474 | NTP Client | Received Packet | RoundTripDelay=0.0118560791015625S, SystemClockOffset=1.491121768951416S 2026-07-23 10:42:09.475 | NTP Client | Received Packet | RoundTripDelay=0.012974262237548828S, SystemClockOffset=1.48691725730896S 2026-07-23 10:42:10.467 | NTP Client | Set System Time failed: Windows error code 1314: A required privilege is not held by the client. 2026-07-23 10:42:24.002 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. 2026-07-23 10:42:24.002 | DTC Client socket (1) | CloseSocket call. 2026-07-23 10:42:24.002 | Teton CME Routing | Failed connections: 18 2026-07-23 10:42:24.002 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-07-23 10:42:24.002 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:24.002 | DTC Client socket (1) | Closed. 2026-07-23 10:42:24.018 | DTC Client socket (0) | CloseSocket call. 2026-07-23 10:42:24.018 | Teton CME Routing | Disconnected. 2026-07-23 10:42:24.018 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:26.020 | 2026-07-23 10:42:26.021 | Teton CME Routing | Firm: IronBeam 2026-07-23 10:42:26.021 | Teton CME Routing | Connecting to the server futurestrading11.sierracharts.com. Port 11085 2026-07-23 10:42:26.021 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-07-23 10:42:26.021 | DTC Client socket (1) | New receive buffer size: 0 2026-07-23 10:42:26.021 | DTC Client socket (1) | Connecting to IP: 4.8.170.26. 2026-07-23 10:42:26.366 | Teton CME Routing | Network connection to server complete. 2026-07-23 10:42:26.366 | Teton CME Routing | Starting socket receive thread. 2026-07-23 10:42:26.366 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2026-07-23 10:42:27.075 | Teton CME Routing | Setting DTC encoding to Binary VLS 2026-07-23 10:42:27.075 | Teton CME Routing | Sending logon request message. 2026-07-23 10:42:27.362 | Teton CME Routing | Received logon response. 2026-07-23 10:42:27.362 | Teton CME Routing | Server Name: SC DTC Server. 2026-07-23 10:42:27.362 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2026-07-23 10:42:27.362 | Teton CME Routing | Logon error received from server: Secondary instance is not allowing connections to this server 2026-07-23 10:42:27.362 | Teton CME Routing | Failed connections: 19 2026-07-23 10:42:27.362 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-07-23 10:42:27.362 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:27.380 | Teton CME Routing | Waiting for socket receive thread to end 2026-07-23 10:42:27.380 | DTC Client socket (1) | CloseSocket call. 2026-07-23 10:42:27.380 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-07-23 10:42:27.380 | Teton CME Routing | Disconnected. 2026-07-23 10:42:27.380 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-07-23 10:42:27.615 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-07-23 10:42:27.615 | DTC Client socket (1) | Closed. 2026-07-23 10:42:29.393 | 2026-07-23 10:42:29.394 | Teton CME Routing | Firm: IronBeam 2026-07-23 10:42:29.394 | Teton CME Routing | Connecting to the server futurestrading12.sierracharts.com. Port 11084 2026-07-23 10:42:29.394 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-07-23 10:42:29.394 | DTC Client socket (1) | New receive buffer size: 0 2026-07-23 10:42:29.394 | DTC Client socket (1) | Connecting to IP: 4.8.170.26. |