Support Board
Date/Time: Fri, 04 Sep 2026 18:41:37 +0000
Slow lag response time
View Count: 175
| [2026-07-21 01:44:07] |
| User303857 - Posts: 199 |
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On the main instance when trying to select from the top menu, File , Edit Chart etc... I get no response or very slow to get to the next sub menu items, also moving stops & targets & break even , there is a long delay. And trying to switch chart books long delays. The sub instances seem to respond normally ... immediately. Running the most current version. Where to begin to trouble shoot the problem? Thanks Date Time Of Last Edit: 2026-07-21 01:46:20
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| [2026-07-21 14:04:45] |
| John - SC Support - Posts: 47793 |
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Typically this is due to having some dense amount of data somewhere and the system is having a hard time constantly redrawing it. Check items like the following: - Bar spacing set to the minimum value - DOM Columns with a lot of data in them (Recent Bid/Ask, Pulling/Stacking, etc.) - Any studies that are using transparency to draw. Also refer to the information at the following link for how to improve the overall performance of Sierra Chart: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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