Support Board
Date/Time: Mon, 31 Aug 2026 11:20:14 +0000
market data connection is not working
View Count: 292
| [2026-07-16 14:08:28] |
| User553413 - Posts: 63 |
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I am using rithmic data and the data is not working. It is not updating from yesterday's chart. The popup says it skipped market data. I need help. I am trading an apex PA account and I asked apex support to help me but they said that my rithmic data is good on their end. something is wrong on the sierra chart end. Please help.
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 Screenshot 2026-07-15 074517.png / V - Attached On 2026-07-16 14:06:44 UTC - Size: 68.6 KB - 59 views |
| [2026-07-16 15:28:44] |
| John - SC Support - Posts: 47697 |
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What you are seeing with Rithmic data is not unusual. There is a lack of historical data from Rithmic. Refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy We do want to point out that you have the following exchange active with our Denali Exchange Data Feed: - CME With Market Depth for Non-Professional Trading Accounts But, you are not going to get data from this exchange as your "Verified Until" date is currently set to "July 12, 2026". If you want to get this real-time data, then you need to connect to your live, funded, futures trading account. Refer to the following: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees When you make a good connection to your live trading account, that date will update to 30 days in the future. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-07-17 07:03:26
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| [2026-07-17 04:56:30] |
| User553413 - Posts: 63 |
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I currently have sierra chart and my live trading account with interactive broker open. I did the same thing this morning. I am getting a message saying historical data downlaod has been deleted. Please help
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| [2026-07-17 04:57:33] |
| User553413 - Posts: 63 |
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No data is populating. The chart has not updated since yesterday when I closed the intraday chart in the morning.
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| [2026-07-17 07:04:40] |
| Sierra_Chart Engineering - Posts: 24719 |
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If you have an Interactive Brokers account, then connect Sierra Chart to that to authorize the CME data. Instructions: Interactive Brokers Trading Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-07-17 07:05:50
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