Support Board
Date/Time: Fri, 09 May 2025 19:33:56 +0000
Open E Cry Connection
View Count: 1469
| [2014-11-03 13:19:11] |
| User78442 - Posts: 260 |
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I've input my username/password etc. and the Message Log says not supported... I've recently purchased a level 5 package... please advise; Software version: 1192 | 2014-11-03 12:21:03 Your usage time has ended. You are in FREE MODE. Features are restricted. | 2014-11-03 12:21:03 * To purchase more time select Help>>Purchase on the menu. | 2014-11-03 12:21:03 * Allow Support for Sierra Chart Data Feeds is enabled. | 2014-11-03 12:21:03 Active service: Rithmic Trading | 2014-11-03 12:21:03 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2014-11-03 12:21:03 2014-11-03 12:21:03 Local computer clock time | 2014-11-03 12:21:03 2014-11-03 12:21:03 GMT time | 2014-11-03 12:21:03 2014-11-03 12:21:03 Time zone adjusted time | 2014-11-03 12:21:03 Time difference to server time: 5 seconds. | 2014-11-03 12:21:03 Program path: C:\SierraChart\ | 2014-11-03 12:21:03 Data Files path: C:\SierraChart\Data\ | 2014-11-03 12:21:03 OS Version Number: 6.1 | 2014-11-03 12:21:03 Checking for new symbol settings for rim | 2014-11-03 12:21:03 HTTP connection to www.sierrachart.com:80 (0) | Resolved address www.sierrachart.com to IP 88.198.13.175 | 2014-11-03 12:21:03 HTTP connection to www.sierrachart.com:80 (992) | Connected. | 2014-11-03 12:21:03 Requesting symbol settings for rim. Overwrite = on. | 2014-11-03 12:21:03 Symbol settings received. | 2014-11-03 12:21:03 Processed received symbol settings | 2014-11-03 12:21:03 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-11-03 12:21:08 * HTTP connection to www.sierrachart.com:80 (992) | Closed. No error. | 2014-11-03 12:21:08 HTTP connection to www.sierrachart.com:80 (992) | Shutdown and closed. | 2014-11-03 12:21:08 Current selected Data/Trading service: Open E Cry FIX | 2014-11-03 12:54:30 Checking for new symbol settings for oec | 2014-11-03 12:54:30 HTTP connection to www.sierrachart.com:80 (0) | Resolved address www.sierrachart.com to IP 88.198.13.175 | 2014-11-03 12:54:30 HTTP connection to www.sierrachart.com:80 (1000) | Connected. | 2014-11-03 12:54:30 Requesting symbol settings for oec. Overwrite = on. | 2014-11-03 12:54:30 Symbol settings received. | 2014-11-03 12:54:31 Processed received symbol settings | 2014-11-03 12:54:31 HTTP connection to www.sierrachart.com:80 (1000) | Closed. No error. | 2014-11-03 12:54:36 HTTP connection to www.sierrachart.com:80 (1000) | Shutdown and closed. | 2014-11-03 12:54:36 Current selected Data/Trading service: Open E Cry FIX | 2014-11-03 12:55:43 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-11-03 12:59:20 * Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-11-03 13:02:12 * Current selected Data/Trading service: Open E Cry FIX | 2014-11-03 13:08:52 Current selected Data/Trading service: Open E Cry FIX | 2014-11-03 13:08:58 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-11-03 13:09:02 * |
| [2014-11-03 13:36:42] |
| User78442 - Posts: 260 |
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I updated my software and now received the following log; Software version: 1208 | 2014-11-03 13:30:24 Uses New Spreadsheets | 2014-11-03 13:30:24 Usage end date: 2015-01-04 | 2014-11-03 13:30:24 Enabled for: Advanced Features. | 2014-11-03 13:30:24 Enabled for: Advanced Features 2. | 2014-11-03 13:30:24 Enabled for: Sierra Chart Historical Data Service. | 2014-11-03 13:30:24 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-11-03 13:30:24 Active service: Open E Cry FIX | 2014-11-03 13:30:24 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2014-11-03 13:30:24 2014-11-03 13:30:24 Local computer clock time | 2014-11-03 13:30:24 2014-11-03 13:30:24 GMT time | 2014-11-03 13:30:24 2014-11-03 13:30:24 Time zone adjusted time | 2014-11-03 13:30:24 Time difference to server time: 5 seconds. | 2014-11-03 13:30:24 Program path: C:\SierraChart\ | 2014-11-03 13:30:24 Data Files path: C:\SierraChart\Data\ | 2014-11-03 13:30:24 OS Version Number: 6.1 | 2014-11-03 13:30:24 Locale Information: C | 2014-11-03 13:30:24 Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2014-11-03 13:33:26 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-11-03 13:33:26 OEC FIX Trading socket (1568) | Connected. | 2014-11-03 13:33:26 OEC FIX Trading socket (1568) | Starting SSL connection. | 2014-11-03 13:33:26 OEC FIX Trading socket (1568) | SSL connection established. | 2014-11-03 13:33:26 OEC FIX Trading: Sending the Logon message. | 2014-11-03 13:33:26 OEC FIX Trading socket (1568) | Closed. No error. | 2014-11-03 13:33:27 OEC FIX Trading socket (1568) | SSL shutdown indicates not able to send 'close notify'. | 2014-11-03 13:33:27 OEC FIX Trading socket (1568) | SSL has been shut down. | 2014-11-03 13:33:27 OEC FIX Trading socket (1568) | SSL object has been freed. SSL state is now disconnected. | 2014-11-03 13:33:27 OEC FIX Trading socket (1568) | Shutdown and closed. | 2014-11-03 13:33:27 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-11-03 13:33:27 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-03 13:33:27 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-03 13:33:27 Disconnected from Open E Cry. | 2014-11-03 13:33:27 Will reconnect to the server in 3.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-03 13:33:27 File >> Disconnect selected. | 2014-11-03 13:33:29 Disconnected from Open E Cry. | 2014-11-03 13:33:29 Date Time Of Last Edit: 2014-11-04 18:10:29
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| [2014-11-03 14:27:11] |
| User78442 - Posts: 260 |
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Probable user error... now resolved
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