Support Board
Date/Time: Sun, 11 May 2025 12:30:49 +0000
Post From: Open E Cry Connection
| [2014-11-03 13:19:11] |
| User78442 - Posts: 260 |
|
I've input my username/password etc. and the Message Log says not supported... I've recently purchased a level 5 package... please advise; Software version: 1192 | 2014-11-03 12:21:03 Your usage time has ended. You are in FREE MODE. Features are restricted. | 2014-11-03 12:21:03 * To purchase more time select Help>>Purchase on the menu. | 2014-11-03 12:21:03 * Allow Support for Sierra Chart Data Feeds is enabled. | 2014-11-03 12:21:03 Active service: Rithmic Trading | 2014-11-03 12:21:03 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2014-11-03 12:21:03 2014-11-03 12:21:03 Local computer clock time | 2014-11-03 12:21:03 2014-11-03 12:21:03 GMT time | 2014-11-03 12:21:03 2014-11-03 12:21:03 Time zone adjusted time | 2014-11-03 12:21:03 Time difference to server time: 5 seconds. | 2014-11-03 12:21:03 Program path: C:\SierraChart\ | 2014-11-03 12:21:03 Data Files path: C:\SierraChart\Data\ | 2014-11-03 12:21:03 OS Version Number: 6.1 | 2014-11-03 12:21:03 Checking for new symbol settings for rim | 2014-11-03 12:21:03 HTTP connection to www.sierrachart.com:80 (0) | Resolved address www.sierrachart.com to IP 88.198.13.175 | 2014-11-03 12:21:03 HTTP connection to www.sierrachart.com:80 (992) | Connected. | 2014-11-03 12:21:03 Requesting symbol settings for rim. Overwrite = on. | 2014-11-03 12:21:03 Symbol settings received. | 2014-11-03 12:21:03 Processed received symbol settings | 2014-11-03 12:21:03 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-11-03 12:21:08 * HTTP connection to www.sierrachart.com:80 (992) | Closed. No error. | 2014-11-03 12:21:08 HTTP connection to www.sierrachart.com:80 (992) | Shutdown and closed. | 2014-11-03 12:21:08 Current selected Data/Trading service: Open E Cry FIX | 2014-11-03 12:54:30 Checking for new symbol settings for oec | 2014-11-03 12:54:30 HTTP connection to www.sierrachart.com:80 (0) | Resolved address www.sierrachart.com to IP 88.198.13.175 | 2014-11-03 12:54:30 HTTP connection to www.sierrachart.com:80 (1000) | Connected. | 2014-11-03 12:54:30 Requesting symbol settings for oec. Overwrite = on. | 2014-11-03 12:54:30 Symbol settings received. | 2014-11-03 12:54:31 Processed received symbol settings | 2014-11-03 12:54:31 HTTP connection to www.sierrachart.com:80 (1000) | Closed. No error. | 2014-11-03 12:54:36 HTTP connection to www.sierrachart.com:80 (1000) | Shutdown and closed. | 2014-11-03 12:54:36 Current selected Data/Trading service: Open E Cry FIX | 2014-11-03 12:55:43 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-11-03 12:59:20 * Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-11-03 13:02:12 * Current selected Data/Trading service: Open E Cry FIX | 2014-11-03 13:08:52 Current selected Data/Trading service: Open E Cry FIX | 2014-11-03 13:08:58 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-11-03 13:09:02 * |