Support Board
Date/Time: Mon, 13 Jul 2026 23:14:37 +0000
Sierra chart automatically getting closed
View Count: 21
| [2026-07-13 18:20:27] |
| ArmaanSingh - Posts: 23 |
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hi, As whenever now I click add custom study button, then there is loading symbol appears for a second and then the Sierra chart automatically getting closed every time I tries to click ADD CUSTOM study button. Can you please help me to solve this problem, as I bought a new study and wanted to see how it works thanks |
| [2026-07-13 19:17:46] |
| John - SC Support - Posts: 47164 |
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Apparently, the new study you got is causing issues with your system. The easy way to verify this is to move the .dll file for that new study out of your "Data" folder to somewhere else (or rename it to something like "file.dll.sav"). Then run Sierra Chart again and see what happens when you select "Add Custom Study". If you do not have a problem with that file not being found by the software, then the problem is with that program. In the above case, you would need to talk to the developer and make sure you have the appropriate file for the version of Sierra Chart you are running. You may need to update to the latest release if they have made changes related to the latest updates. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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