Support Board
Date/Time: Mon, 24 Aug 2026 23:05:27 +0000
recent bid/ ask volume missing data DOM
View Count: 232
| [2026-07-09 02:27:02] |
| User730969 - Posts: 5 |
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for the recent bid/ ask volume columns on the dom it seems to erase orders that i know have been traded on certain price levels. im aware of the reset recent bid ask settings and have it set to yes with the time out setting to 2500. attatched is a picture of my dom with missing data at certain price levels as well as another dom on motivewave with complete data.
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 Screenshot 2026-07-08 222541.png / V - Attached On 2026-07-09 02:26:44 UTC - Size: 39.87 KB - 70 views Screenshot 2026-07-08 222545.png / V - Attached On 2026-07-09 02:26:50 UTC - Size: 55.64 KB - 82 views |
| [2026-07-09 15:10:09] |
| John - SC Support - Posts: 47624 |
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We can not compare to another system, as we have no idea how another system deals with this information. What we can tell you is that for the "Recent Bid/Ask" columns, a price level will be reset when the move moves away from that level and then comes back to it. The "Recent Bid Ask Volume Timeout in Milliseconds" allows the price to move away and then return to a price level and NOT have it reset within that time period. So if you have this set to 2500, then the price can move away from a level and if it returns within 2500 milliseconds, then the level will not be reset. If it is more than 2500 milliseconds, then the price will be reset. Refer to the following: Global Trade Settings Windows: Recent Bid Ask Volume Timeout in Milliseconds (Global Settings >> Chart DOM Settings >> Other >> Other Settings) The other setting that affects this is the "Reset Recent Bid/Ask Volume on Bid/Ask Change". If this is set to "Yes", then if there is a change in the bid/ask at a level, even if it is not a trade at that level, then this will cause that level to reset. It sounds like you may have this set to "Yes", but functionally, you are wanting it to be "No". Refer to the following: Global Trade Settings Windows: Recent Bid Ask Volume Timeout in Milliseconds (Global Settings >> Chart DOM Settings >> Other >> Other Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-09 21:37:18] |
| User730969 - Posts: 5 |
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Ohh ok thank you, I thought those two settings meant the same thing because I did want them to reset if price came back to it but not clear the trade.
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