Support Board
Date/Time: Thu, 02 Jul 2026 19:54:27 +0000
price/orders discrepancy
View Count: 35
| [2026-07-02 14:52:53] |
| User160847 - Posts: 16 |
|
Hi, this issue relates only to trades from today I traded MNQ each time I did a market buy, the filled order price was significantly lower than the current price and I was instantly in profit (more than I should be). When i closed the trade the NPL seemed to reflect the actual NPL I called my broker Edgeclear and they saw that the filled prices were in fact lower than they should have been. But the NPL on their end also seemed to reflect the actual/correct NPL. I updated to latest version of SC. Still the same issue. Edgeclear said to contact you. Thank you |
| [2026-07-02 14:59:46] |
| John - SC Support - Posts: 47009 |
|
The exchange that you had active in June did not automatically renew on July 1, 2026, due to insufficient funds in your account at that time. Therefore, you are viewing delayed streaming data, which is why the fills are not at the prices you are expecting. We are a bit confused though on why you had the "CME E-Mini for Professionals and Users Without a Trading Account" active rather than one of the "Non-Professional" exchange options. You have properly completed the Exchange Agreements, and your Sierra Chart account is tagged as a Non-Professional. Additionally, your "Verified Until" date is curently showing as "July 29, 2026", so you are properly connecting to a valid trading account to qualify as a Non-Professional for the CME Group. In any case, you can activate the exchange(s) for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-02 15:06:59] |
| User160847 - Posts: 16 |
|
Hey John, thanks for the quick reply I activated the following: [✔] The 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts' exchange has been internally activated, and will be renewed. This change will go in effect in approximately 3 minutes. If it does not, then restart Sierra Chart after that time I should be good to go now getting live data and using Teton? No money owed? At one point I was trading rithmic prop accounts. Now I'm with edgeclear. idk if that related to the confusion Thank you |
| [2026-07-02 15:57:45] |
| John - SC Support - Posts: 47009 |
|
I should be good to go now getting live data and using Teton? No money owed?
We are not certain what you are asking in these questions. You are setup to get the real-time data now, and everything on your account looks good, so you should be fine now. You pay for the exchange when you activate it. So we removed $40.50 from your Services Surplus when you activated the exchange. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: