Support Board
Date/Time: Thu, 02 Jul 2026 20:56:23 +0000
Post From: price/orders discrepancy
| [2026-07-02 14:59:46] |
| John - SC Support - Posts: 47017 |
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The exchange that you had active in June did not automatically renew on July 1, 2026, due to insufficient funds in your account at that time. Therefore, you are viewing delayed streaming data, which is why the fills are not at the prices you are expecting. We are a bit confused though on why you had the "CME E-Mini for Professionals and Users Without a Trading Account" active rather than one of the "Non-Professional" exchange options. You have properly completed the Exchange Agreements, and your Sierra Chart account is tagged as a Non-Professional. Additionally, your "Verified Until" date is curently showing as "July 29, 2026", so you are properly connecting to a valid trading account to qualify as a Non-Professional for the CME Group. In any case, you can activate the exchange(s) for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |