Support Board
Date/Time: Thu, 13 Aug 2026 01:41:04 +0000
[User Discussion] - Data Delay /
View Count: 198
| [2026-06-28 11:52:34] |
| User333599 - Posts: 10 |
|
Hello Sierra Chart Support, I am located in China. For the past two months, around 21:30 Beijing Time (shortly after the US equity open), I have experienced consistent data issues: Frequent "Waiting Download Historical Intraday Data" messages. When the message does not appear, candlesticks still lag by several minutes. This occurs daily at this specific time. Could you please advise on a fix? Thank you. |
| [2026-06-29 15:11:11] |
| John - SC Support - Posts: 47509 |
|
The issue is with your Internet connection and the amount of data you are trying to access at that time. You can try connecting to a different server that we have available closer to your region - in particular the one in Tokyo. Refer to the following: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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