Support Board
Date/Time: Fri, 26 Jun 2026 17:43:18 +0000
my data is not loading for the last three days
View Count: 22
| [2026-06-26 14:47:17] |
| mike tradingspace - Posts: 13 |
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my data is not loading for the last three days
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| [2026-06-26 17:07:46] |
| John - SC Support - Posts: 46911 |
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If you are missing data, but you are currently getting new data in your chart, then follow these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart If you are not getting new data coming in, then go through the items at the following link: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart If you still have an issue after going through the above, then get us your Message Log for a single symbol by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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