Support Board
Date/Time: Mon, 10 Aug 2026 08:23:25 +0000
Vix
View Count: 160
| [2026-06-26 00:02:45] |
| User69533 - Posts: 4 |
|
Can you tell me why I still see this message, I have paid for the data necessary for this symbol and it seems that the chart is getting real time data, just wondering what I can do to have this error message not pop up. Please see attachment. Thank you, Ed |
Vix.png| [2026-06-26 13:34:00] |
| John - SC Support - Posts: 47509 |
|
We are not certain why you are getting that message. The first thing we want you to try is to set "Chart >> Chart Settings >> Symbol >> Continuous Contract" to "None". If that does not resolve it, then the next thing is to update your Symbol Settings by following these instructions: Global Symbol Settings: Update Symbol Settings If that also does not resolve it, then please follow these instructions to turn off the option to use custom symbol settings: Global Symbol Settings: Disabling Custom Symbol Settings For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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