Support Board
Date/Time: Thu, 25 Jun 2026 21:18:14 +0000
Numbers Bars study not working after service renewal
View Count: 14
| [2026-06-25 18:13:04] |
| User296528 - Posts: 18 |
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Hello, After renewing and updating Sierra Chart, the Numbers Bars study no longer displays on my chart. My account: - Service Package 10 - Denali Data Feed active - CME exchange active - Sierra Chart Version 2922 (64-bit) The study is added correctly to the chart and all settings appear normal. The Message Log repeatedly shows: Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. I have already: - Updated Sierra Chart to the latest version. - Logged out and back in. - Confirmed that my service package is active. - Confirmed Denali authorization. - Removed and added the study again. - Applied the settings multiple times. Could you please check my account and tell me why Numbers Bars is still reported as unsupported? Thank you. |
| [2026-06-25 18:18:59] |
| John - SC Support - Posts: 46897 |
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You are on the "Integrated Standard" package. You need to be on one of the "Advanced" packages in order to have access to the Numbers Bars study. Refer to the information for the packages at the following link: Description of Service Packages and Pricing Follow the instructions at the following link to change your package: Sierra Chart Purchase and License Information: Changing Package For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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