Support Board
Date/Time: Mon, 22 Jun 2026 01:56:33 +0000
CME Package Active But Data Still Delayed
View Count: 15
| [2026-06-21 22:25:15] |
| Migonzo569297 - Posts: 1 |
|
Hello, I have activated: CME, For professionals and users without a trading account Ending Date: 2026-06-30 Auto Renew: Enabled Denali Data Feed is active. Sierra Chart package: 11 - Integrated Advanced. However all COMEX symbols still show: [Delayed] Examples: GCQ26-COMEX GCZ26-COMEX Message Log reports: Delayed Data Feed Delay approximately 10 minutes. I have already: - restarted Sierra Chart - reconnected data feed - opened new COMEX charts but data remains delayed. Could you please check my account and confirm why CME/COMEX data is still delayed although the CME package is active? Thank you. |
| [2026-06-22 00:06:53] |
| Sierra_Chart Engineering - Posts: 24084 |
|
You have to pay the professional exchange fee for COMEX. The CME does not cover COMEX.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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