Support Board
Date/Time: Sun, 09 Aug 2026 08:10:30 +0000
Post From: CME Package Active But Data Still Delayed
| [2026-06-22 18:07:59] |
| John - SC Support - Posts: 47509 |
|
We see that you have activated the "Professional or for users without a trading account" exchange options, as you have not connected to a live, funded, futures trading account to qualify for the non-professional exchange fees. But, you do still have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" active. Be sure to deactivate this exchange at the following link so you do not continue to be charged for it, since you are unable to use it. You can deactivate it at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |