Support Board
Date/Time: Wed, 05 Aug 2026 22:27:56 +0000
no data on 1 min chart
View Count: 290
| [2026-06-19 17:26:14] |
| Lucylocket - Posts: 4 |
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I have done everything and paid so much money and still cannot seem to get to the point where I can trade. Package 10. Rithmic via Discount Traders. Denali Data. All paid for. agreements acknowledged across the board. When i connect via Rithmic I get no data on the 1 minute chart. When I connect via SC Data I am stuck in simulation mode and can't get the Chart Dom to recognize my account number and display in the drop down.
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| [2026-06-19 17:43:34] |
| John - SC Support - Posts: 47477 |
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If you are wanting to trade with Discount Traders, then you need to be connected to the proper server for Rithmic for them. Follow the instructions at the following link for this: Rithmic Trading Platform Service: Setup Instructions When you have your "Current Selected Service" set to "SC Data", then you are only in Simulation Mode, as you are not connected to a trading service - you are just connected to us in order to get data. We also want to point out that you are not setup to get any real-time data from us for the CME Group. You have the following exchanges active: - NASDAQ TotalView - U.S. Equities Consolidated Tape These give you equities data for the respective exchanges. Refer to the information on these exchanges at the following links: Denali Exchange Data Feed: Nasdaq TotalView Data Feed Notes US Stock/Equities Consolidated Tape Data Feed Denali Exchange Data Feed: U.S. Equities Consolidated Tape with NASDAQ TotalView One final note - today is the Juneteenth holiday in the U.S. so the CME Group closed at 12:00:00 Central US Time and the equity markets are not open at all today. So if you are just not getting data right now and not able to trade right now, this would be due to the exchanges being closed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-22 12:03:26] |
| Lucylocket - Posts: 4 |
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You pointed out that I am not set up for the CME group. Isn't that more likely to be the issue? Feel like I keep signing up for things and still never getting anywhere. I tried the Dow Jones too and there is no Juneteenth in the Uk. Can you please elaborate on what you mean by set up for CME group.
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| [2026-06-22 18:38:11] |
| John - SC Support - Posts: 47477 |
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The CME Group is a futures trading exchange based in Chicago, Illinois, USA. You had the following exchanges active: - NASDAQ TotalView - U.S. Equities Consolidated Tape This means you had access to equites traded on the NASDAQ exchange (NASDAQ TotalView) and equities traded on any of the 19 exchanges that make up the "U.S. Equities Consolidated Tape", including the New York Stock Exchange. These are just equity (stock) products and not futures like the CME Group. Since all of these exchanges are located in the U.S., they were closed for the U.S. Juneteenth holiday in the U.S. It does not matter that the Juneteenth is not a UK holiday for these exchanges to be closed. We see that you have activated the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" and that you have connected to a live, funded, futures trading account as your "Verified Until" date is showing as July 22, 2026. So you should be fine for real-time data for the CME Group at this time. Keep in mind that in order to continue to get the CME Group data at the non-professional rates, you need to connect your Sierra Chart software to your live, funded, futures trading account at least once a month. Refer to the following: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-24 12:05:16] |
| Lucylocket - Posts: 4 |
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It is saying order rejected - info order can only be placed by an administrator and can i be unsubscribed from the things I do not need at this time? I'm only interested in trading futures at the moment. Thank you so much for your prompt response. I have a screen shot but it won't let me attach it right now.
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 Sierra Chart connection error.png / V - Attached On 2026-06-24 12:02:37 UTC - Size: 153.4 KB - 57 views Sierra Chart connection error.png / V - Attached On 2026-06-24 12:03:54 UTC - Size: 153.4 KB - 60 views |
| [2026-06-24 14:24:10] |
| John - SC Support - Posts: 47477 |
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We have deactivated the following exchanges that you had active: - U.S. Equities Consolidated Tape - NASDAQ TotalView Exchanges do not give refunds, and since these are paid for up front, you will continue to have access to the data through the end of this month. On July 1, 2026, they will not renew, so you will stop getting the real-time data at that time. As to the error "Order rejected - order can only be placed by an administrator", you would need to ask your broker about this. That error is coming from Rithmic, so they need to tell you why you are getting that error. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-24 17:51:27] |
| Lucylocket - Posts: 4 |
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Thank you very much. I will reach out to them now.
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