Support Board
Date/Time: Fri, 09 May 2025 19:32:55 +0000
bought a new computer
View Count: 1516
| [2014-10-31 09:00:18] |
| User402666 - Posts: 14 |
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hi, i boought a new computer and i copy all the charts from the old computer, now the sierra is working but not in a "live" mode, it open only historical charts and intra day but not working live. this is the massage log, can you please help what i need to do? Software version: 1205 | 2014-10-31 10:39:45 Usage end date: 2014-11-15 | 2014-10-31 10:39:45 Enabled for: Advanced Features. | 2014-10-31 10:39:45 Enabled for: Advanced Features 2. | 2014-10-31 10:39:45 Enabled for: Sierra Chart Historical Data Service. | 2014-10-31 10:39:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-10-31 10:39:45 Active service: TransAct Trading | 2014-10-31 10:39:45 Time Zone: +02:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2014-10-31 10:39:45 2014-10-31 10:39:45 Local computer clock time | 2014-10-31 10:39:45 2014-10-31 08:39:45 GMT time | 2014-10-31 10:39:45 2014-10-31 10:39:45 Time zone adjusted time | 2014-10-31 10:39:45 Time difference to server time: 211 seconds. | 2014-10-31 10:39:45 WARNING: Your computer's clock is off by 211 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-10-31 10:39:45 Program path: C:\SierraChart\SierraChartTransAct\ | 2014-10-31 10:39:45 Data Files path: C:\SierraChart\SierraChartTransAct\data\ | 2014-10-31 10:39:45 OS Version Number: 6.1 | 2014-10-31 10:39:45 Locale Information: C | 2014-10-31 10:39:45 Checking for new symbol settings for ta | 2014-10-31 10:39:45 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-10-31 10:39:45 HTTP connection to www.sierrachart.com:80 (1348) | Connected. | 2014-10-31 10:39:45 Symbol settings are up-to-date for ta | 2014-10-31 10:39:45 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransAct\Transact\TransactToSierraBridge.exe | 2014-10-31 10:39:50 HTTP connection to www.sierrachart.com:80 (1348) | Closed. No error. | 2014-10-31 10:39:50 HTTP connection to www.sierrachart.com:80 (1348) | Shutdown and closed. | 2014-10-31 10:39:50 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2014-10-31 10:39:52 Socket (1348) | Connected. | 2014-10-31 10:39:52 TransAct Trading | Connected to server. | 2014-10-31 10:39:52 TransAct Trading | Sending logon request message. | 2014-10-31 10:39:52 TransAct Trading | Server Info - Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2014-10-31 10:39:56 TransAct Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-31 10:39:56 TransAct Trading | Successfully connected. Operation Successful. | 2014-10-31 10:39:56 TransAct Trading | Starting real-time market data updates for: ESZ4. ID: 1 | 2014-10-31 10:40:53 Intraday data recording state for symbol ESZ4 is set to pending. | 2014-10-31 10:40:53 HD Request # 2 | Downloading Intraday chart data for ESZ4 to the file ESZ4.scid. Service: ta | 2014-10-31 10:40:53 HD Request # 2 | Download start Date-Time: 2014-10-31 10:27:05.0 | 2014-10-31 10:40:53 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2014-10-31 10:40:53 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-10-31 10:40:53 HD Request # 3 | Downloading Historical Daily chart data for ES#. Starting date: 2014-10-29. Service: ta | 2014-10-31 10:40:53 HD Request # 3 | Requesting historical Daily Continuous data for ESZ10 starting at 2014-10-28 | 2014-10-31 10:40:53 Socket (2908) | Connected. | 2014-10-31 10:40:53 HD Request # 2 | Sending historical data logon request message. | 2014-10-31 10:40:53 HD Request # 3 | Receiving historical Daily data for ES# starting at 2014-10-28 | 2014-10-31 10:40:54 Writing historical Daily data for ES# to the file ES#.dly | 2014-10-31 10:40:54 HD Request # 3 | Received 4 records from 2014-10-28 00:00:00 to 2014-10-31 00:00:00 (4.0 days) and wrote 3 records for ES# | 2014-10-31 10:40:54 HD Request # 3 | Daily download COMPLETE for ES#. Completion time: 0s. Unique request ID: 2 | 2014-10-31 10:40:54 Removed historical data download ID 2 | 2014-10-31 10:40:54 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2014-10-31 10:27:05. Record interval: 0. Symbol: ESZ4 | 2014-10-31 10:40:54 HD Request # 2 | Decompressing data. | 2014-10-31 10:40:54 HD Request # 2 | Receiving Intraday data for ESZ4 starting at 2014-10-31 10:27:05 | 2014-10-31 10:40:54 HD Request # 2 | Timestamp of first Intraday data file record written: 2014-10-31 10:27:08 | 2014-10-31 10:40:54 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:55 Socket (2908) | Shutdown and closed. | 2014-10-31 10:40:55 The network socket for historical data has been closed. | 2014-10-31 10:40:55 HD Request # 2 | Received 6302 records from 2014-10-31 10:27:05 to 2014-10-31 10:44:25 (17.3 minutes) and wrote 6269 records for ESZ4 | 2014-10-31 10:40:55 HD Request # 2 | Intraday download COMPLETE for ESZ4. Completion time: 2s. Unique request ID: 1 | 2014-10-31 10:40:55 Removed historical data download ID 1 | 2014-10-31 10:40:55 Real-time Intraday chart data file updates started for ESZ4 | 2014-10-31 10:40:55 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:55 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:55 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:55 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:56 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:58 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:58 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:58 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:40:59 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:02 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:07 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:08 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:10 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:13 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:13 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:13 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:13 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:13 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:13 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:13 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:13 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:14 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:14 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:22 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:27 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:27 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:28 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 10:41:29 Intraday data recording state for symbol ESZ4 is set to pending. | 2014-10-31 10:42:47 HD Request # 4 | Downloading Intraday chart data for ESZ4 to the file ESZ4.scid. Service: ta | 2014-10-31 10:42:47 HD Request # 4 | Download start Date-Time: 2014-10-31 10:44:25.0 | 2014-10-31 10:42:47 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2014-10-31 10:42:47 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-31 10:42:47 Socket (928) | Connected. | 2014-10-31 10:42:47 HD Request # 4 | Sending historical data logon request message. | 2014-10-31 10:42:47 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2014-10-31 10:44:25. Record interval: 0. Symbol: ESZ4 | 2014-10-31 10:42:48 HD Request # 4 | Decompressing data. | 2014-10-31 10:42:48 HD Request # 4 | Receiving Intraday data for ESZ4 starting at 2014-10-31 10:44:25 | 2014-10-31 10:42:48 HD Request # 4 | Timestamp of first Intraday data file record written: 2014-10-31 10:44:26 | 2014-10-31 10:42:48 Socket (928) | Shutdown and closed. | 2014-10-31 10:42:48 The network socket for historical data has been closed. | 2014-10-31 10:42:48 HD Request # 4 | Received 473 records from 2014-10-31 10:44:25 to 2014-10-31 10:46:17 (112.0 seconds) and wrote 470 records for ESZ4 | 2014-10-31 10:42:48 HD Request # 4 | Intraday download COMPLETE for ESZ4. Completion time: 2s. Unique request ID: 3 | 2014-10-31 10:42:49 Removed historical data download ID 3 | 2014-10-31 10:42:49 Real-time Intraday chart data file updates started for ESZ4 | 2014-10-31 10:42:49 |
| [2014-10-31 09:14:58] |
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This is the problem: WARNING: Your computer's clock is off by 211 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-10-31 10:39:45 Refer to help topic 38: http://www.sierrachart.com/index.php?page=doc/helpdetails38.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-31 10:07:41] |
| User402666 - Posts: 14 |
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no dear all the peaple i know that trading with sierra have this problem and i also had this problem in my old computer but the charts work ok there is more things i need to check or i can solve? |
| [2014-10-31 10:10:56] |
| User402666 - Posts: 14 |
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i sent you the "send analysis"
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| [2014-10-31 16:35:43] |
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We have looked at your Message Log. It is very clear, that the problem is your computer's clock is not set accurately. Refer to: TransAct Trading: Filtering trade for ESZ4. Timestamp is off by more than 3 minutes compared to local computer clock. | 2014-10-31 12:05:36 Follow these instructions here: http://maximumpcguides.com/windows-7/synchronize-clock-with-internet-time-server/ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-31 16:36:05
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