Support Board
Date/Time: Mon, 03 Aug 2026 05:23:04 +0000
platform diconeccted after taking a trade
View Count: 150
| [2026-06-13 04:59:28] |
| User580305 - Posts: 4 |
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Hello , yesterday i was disconnected from my platform after taking a trade , i was unable to menage it , ampfutures says that this is on your side , can u help , its happening all over again 3 time in pas week , can you explain whats going on ?? i was unable do do anything for about 30 sekonds .
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| [2026-06-15 13:37:03] |
| Sierra_Chart Engineering - Posts: 24372 |
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So you had a problem on Friday, June 12, 2026. There were no problems on that day with connectivity to Teton order routing. It was completely stable. If you had an issue, it would have been a network connectivity issue, somewhere between your location, and Aurora Illinois. This is definitely not a Sierra Chart issue. For help, when you lose connectivity, refer to: Overview of Trading: Handling Non-Responsive Orders Due to Lost Connectivity The answer that was given previously was not applicable to your case. There was no issues with Teton order routing, on June 12. And there are no issues today either. No this is definitively not true, and we do not know where they get that false information from: ampfutures says that this is on your side
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-15 13:37:19
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