Support Board
Date/Time: Mon, 27 Jul 2026 23:00:47 +0000
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| [2026-06-12 10:09:51] |
| Rafign - Posts: 1 |
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I have Package 11 (Integrated Advanced) active, and CME/CBOT/NYMEX/COMEX exchange agreements are all showing as active/green in my Account Control Panel. However, when I open a chart for NQ Mini or Micro, it shows “Delayed” in the header with a ~10 minute delay. I’ve tried disconnecting/reconnecting, restarting Sierra Chart completely, and opening a new chart - the issue persists. Other symbols (e.g. Gold/GC) don’t show this issue. Could you please check my account configuration?
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| [2026-06-12 13:09:54] |
| User135243 - Posts: 284 |
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just because you see the agreement green, doesn't mean that you've a subscription for real-time data for all this exchange, click the "Activate"-link and you can see for which exchanges you get real-time data
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| [2026-06-12 14:51:51] |
| John - SC Support - Posts: 47358 |
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Rafign: You have activated a Non-Professional exchange (CME Non-Professional Top-of-Book), but you have not connected your Sierra Chart software to your live, funded, futures trading account. Also, you have not properly completed the Exchange Agreements, as you did not enter a "Clearing Firm" or "Account Number" for your live trading account. Refer to the following for why you need to do this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you have worked out the above and have a live, funded, futures trading account that you can use to verify your non-professional standing, then first redo the agreements at the following link, and be sure to enter the "Clearing Firm" and "Account Number". If you do not know your "Clearing Firm" then enter your brokerage name. https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME You will also need to connect your Sierra Chart software to that live trading account at least once a month for verification. Refer to the following: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees -- It is not possible that you are getting real-time data for GC, first due to the above, but also the fact that you didn't activate a COMEX exchange option. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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