Support Board
Date/Time: Mon, 27 Jul 2026 23:00:38 +0000
Order ID's not matching the MBP orders
View Count: 162
| [2026-06-10 16:28:19] |
| dunnuh - Posts: 4 |
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im seeing something in the books that isnt making much sense to me. in the screenshot im posting how come on some prices its showing 50 lot on the MBO while on the same price is only showing 5 contracts on the aggregated ladder?
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Private File |
| [2026-06-10 18:34:21] |
| John - SC Support - Posts: 47358 |
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Is the item on the far left the column for "Combined Bid/Ask Size" or is it a Volume by Price profile?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-10 18:45:46] |
| dunnuh - Posts: 4 |
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COMBINED bid/ask size my bad the colored numbers on the right would be the MBO data
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| [2026-06-10 20:37:25] |
| John - SC Support - Posts: 47358 |
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You are fine, we just needed to know for sure what to compare, and with the size of that column, it looked more like a Volume Profile, so just wanted to verify. We are passing this to engineering for them to take a look. We have had one other person report this as well. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-10 20:53:48] |
| dunnuh - Posts: 4 |
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It started to happen on monday of this week. Last week and all trading days before were fine until monday, Thank you for the help!
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| [2026-06-11 16:22:09] |
| Sierra_Chart Engineering - Posts: 24317 |
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This was a problem yesterday on one of our servers. This is the result of multicast data feed packet loss. We apologize for this issue. This is an unusual problem. We did multiple things to resolve the problem and it is confirmed to be resolved as of yesterday evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-11 16:22:37
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