Support Board
Date/Time: Fri, 09 May 2025 19:32:55 +0000
When OEC temporarily disables the UUID the problem improves.
View Count: 952
| [2014-10-30 21:18:21] |
| donnarussellfishing - Posts: 11 |
|
When OEC temporarily disables the UUID the problem improves. However they tell me disabling the UID only affects earlier versions of Sierra Charts not version 1207. But once the re-enable the UUID the disconnecting & reconnecting become a lot more frequent. So very troubling that I am not able to remain with a solid feed/connection so I can trade.
|
| [2014-10-30 21:44:59] |
| |
|
Please only post within a single thread on the Support Board. We are going to look at the Message Log now. Please do not post anything further until you hear back from us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-31 07:20:16] |
| |
|
What OEC did is only coincidental. When we contacted you using remote assistance, we noticed that the packet loss to the Sierra Chart server and also to Google was significant. At least 25%. So there is a connectivity problem on your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: