Support Board
Date/Time: Wed, 03 Jun 2026 15:58:26 +0000
No data loading for my Tradaefy account
View Count: 21
| [2026-06-03 10:11:49] |
| Papirico92 - Posts: 1 |
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Hello, I am using Sierra Chart Package 12 with Denali CME data paid through Sierra Chart. I am trying to connect my Tradeify prop firm account through Rithmic Direct - DTC for order routing. In Data/Trade Service Settings, I selected Rithmic Direct - DTC and the Tradeify-Chicago server. I entered my Tradeify/Rithmic Trading Username and Trading Password, while leaving Market Data Username/Password and Historical Data Username/Password blank because I want to use Sierra/Denali data. The connection is not working. I also tried switching back to SC Data - All Services, applying, restarting Sierra Chart, then selecting Rithmic Direct - DTC again and re-entering the credentials, but it still does not connect properly. Can you please help me confirm the correct Rithmic server for Tradeify and whether my account is enabled for Sierra Chart connection/order routing? |
| [2026-06-03 13:11:31] |
| User135243 - Posts: 262 |
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of course you've to use Rithmic Direct, go to the server-settings and there to common settings and set Allow Support For Sierrachart DataFeeds to YES and it should work
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| [2026-06-03 14:08:27] |
| John - SC Support - Posts: 46455 |
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The account you have posted from is expired. You can not connect to any services with an expired account. If you are using a different account, then please post from that account so we know how it is setup. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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