Support Board
Date/Time: Tue, 21 Jul 2026 09:28:54 +0000
delayed data even though i bought feed
View Count: 489
| [2026-06-02 12:40:30] |
| User832560 - Posts: 15 |
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my data is still delayed even though i bought feed, how to fix
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| [2026-06-02 12:52:49] |
| User135243 - Posts: 284 |
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you've to connect a real live-account otherwise you'll get delayed data
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| [2026-06-02 13:53:09] |
| User213504 - Posts: 115 |
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It appears Sierra is experiencing computer problems. The charts are not updating with price movement and some studies are not working.
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| [2026-06-02 14:15:25] |
| Lmcaiced07 - Posts: 2 |
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my data is still delayed even though i bought feed, how to fix! YESTERDAY I HAVE NO PROBLEMS AT ALL AND TODAY IS DIFFERENT
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| [2026-06-02 15:35:03] |
| John - SC Support - Posts: 47262 |
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User832560: The exchange(s) that you had active in May did not automatically renew on June 1, 2026 due to insufficient funds in your account at that time. We see that you have activated an exchange since you posted, so you should be fine now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-02 15:37:40] |
| John - SC Support - Posts: 47262 |
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User213504: Your Sierra Chart package ended on May 31, 2026, and you did not renew it until June 1, 2026. As such, when the exchange you had active would have been renewed, your account was in a Disabled state, so the exchange did not renew. You still do not have any exchanges active, so you can activate the exchanges you want for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-02 15:39:15] |
| John - SC Support - Posts: 47262 |
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Lmcaiced07: Please review the information in the Account Support Ticket at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1780061173511755364#ViewTicket For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-03 12:14:33] |
| Lmcaiced07 - Posts: 2 |
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"I have Package 11 (Integrated Advanced) active. After the renewal gap on June 1, my exchanges did not renew. Now when I go to Activate Services > Exchanges and Agreements, I only see Professional options. I am a Non-Professional trader. Please help me activate the Non-Professional exchanges."
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| [2026-06-03 13:37:59] |
| John - SC Support - Posts: 47262 |
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Lmcaiced07: Please review the information in the Account Support Ticket at the following link that gives the reason why there was a change to your status: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1780061173511755364#ViewTicket If you have any further questions, please post them in the above ticket. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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