Support Board
Date/Time: Sat, 18 Jul 2026 00:56:34 +0000
NO connection / Data
View Count: 126
| [2026-06-02 12:09:15] |
| FXTWIN - Posts: 9 |
|
Hello there Having a bit of a crisis this morning. I did my mark ups last night during ON session and have opened Sierra Chart this morning but I am not getting any data or connection. I have tried re downloading data and connection but I am getting nothing, I have data up until 18:58 EST. Any idea how to proceed? Any help on this would be much appreciated! |
| [2026-06-02 13:55:07] |
| gayer2428 - Posts: 99 |
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+1 No data. Denali + Rithmic. |
| [2026-06-02 15:32:45] |
| John - SC Support - Posts: 47247 |
|
Please get us your Message Log by following these instructions for ONE symbol for which you are having an issue: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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