Support Board
Date/Time: Mon, 25 May 2026 13:57:18 +0000
“Data service (scdtcdatawithdepth) is disabled or unsupported. A software update may be..
View Count: 26
| [2026-05-25 12:00:16] |
| equinox - Posts: 16 |
|
Hello, my Denali feed stopped working. The Message Log shows repeated errors: “Data service (scdtcdatawithdepth) is disabled or unsupported. A software update may be necessary.” I have verified: I am running build 2913 All CME/CBOT/NYMEX/COMEX exchanges are active Non‑Pro certification is valid Trading account is verified Current Release and Previous Release both tested No multiple systems in use Teton routing connects fine Only Denali feed is rejected Please reset my Denali data feed session on the server side. Thank you. |
| [2026-05-25 12:45:44] |
| Sierra_Chart Engineering - Posts: 23854 |
|
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) This will provide us the additional information we need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-25 13:08:24] |
| equinox - Posts: 16 |
|
2026-05-25 09:06:47.769 | Trade activity files set size: 199 2026-05-25 09:06:47.893 | Reading Internal Order ID file. 2026-05-25 09:06:47.906 | Reading Trade Orders file. 2026-05-25 09:06:47.907 | Reading Trade Positions file. 2026-05-25 09:06:47.907 | Reading Trade Account Data files. 2026-05-25 09:06:47.916 | NTP Client | Service successfully started. 2026-05-25 09:06:47.916 | Software version: 2913 64-bit 2026-05-25 09:06:47.916 | Primary Thread ID: 28960 2026-05-25 09:06:47.916 | Usage end date: 2026-12-06 2026-05-25 09:06:47.916 | Enabled for: Advanced Features 2. 2026-05-25 09:06:47.916 | Enabled for: Sierra Chart Historical Data Service. 2026-05-25 09:06:47.916 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-05-25 09:06:47.916 | Enabled for: Delayed Denali Exchange Data Feed. 2026-05-25 09:06:47.916 | Enabled for exchange2: CME 2026-05-25 09:06:47.916 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-05-25 09:06:47.916 | Current selected Data/Trading service: Teton CME Routing 2026-05-25 09:06:47.916 | Custom symbol settings values: enabled 2026-05-25 09:06:47.916 | Chart Update Interval: 50 2026-05-25 09:06:47.916 | Intraday Data Storage Time Unit: 0 2026-05-25 09:06:47.916 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-05-25 09:06:47.916 | 2026-05-25 13:06:47 Local computer time in UTC 2026-05-25 09:06:47.916 | 2026-05-25 09:06:47 Local computer time in SC Time Zone 2026-05-25 09:06:47.916 | 2026-05-25 13:06:36 Server time in UTC 2026-05-25 09:06:47.916 | Local computer UTC time and Server UTC time difference: 11 seconds. 2026-05-25 09:06:47.916 | Notice: Your computer's clock is off by 11 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-05-25 09:06:47.916 | Program path: C:\SierraChart2\ 2026-05-25 09:06:47.916 | Data Files path: C:\SierraChart2\Data\ 2026-05-25 09:06:47.917 | OS Version Number: 10.0 2026-05-25 09:06:47.917 | Locale Setting: C 2026-05-25 09:06:47.917 | Crash reporter started: true 2026-05-25 09:06:47.917 | 2026-05-25 09:06:47.970 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2026-05-25 09:06:48.043 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-05-25 09:06:48.164 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-05-25 09:06:48.164 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-05-25 09:06:48.424 | Received 5 login tokens. 2026-05-25 09:06:48.550 | Symbol settings MD5 received. Request ID: 1. 2026-05-25 09:06:48.550 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2026-05-25 09:06:50.483 | Requested user files to download. 2026-05-25 09:06:52.489 | 2026-05-25 09:06:52.490 | Teton CME Routing | Firm: AMP 2026-05-25 09:06:52.491 | Teton CME Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11067 2026-05-25 09:06:52.524 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-05-25 09:06:52.524 | DTC Client socket (1) | New receive buffer size: 0 2026-05-25 09:06:52.524 | DTC Client socket (1) | Connecting to IP: 216.200.108.154. 2026-05-25 09:06:52.642 | Teton CME Routing | Network connection to server complete. 2026-05-25 09:06:52.642 | Teton CME Routing | Starting socket receive thread. 2026-05-25 09:06:52.642 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2026-05-25 09:06:52.994 | Teton CME Routing | Setting DTC encoding to Binary VLS 2026-05-25 09:06:52.994 | Teton CME Routing | Sending logon request message. 2026-05-25 09:06:53.161 | Teton CME Routing | Received logon response. 2026-05-25 09:06:53.161 | Teton CME Routing | Server Name: SC DTC Server. Build=56481. 2026-05-25 09:06:53.161 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:06:53.161 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2026-05-25 09:06:53.161 | Teton CME Routing | Trading is supported. 2026-05-25 09:06:53.161 | Teton CME Routing | Order cancel and replace is supported. 2026-05-25 09:06:53.161 | Teton CME Routing | OCO Orders supported. 2026-05-25 09:06:53.161 | Teton CME Routing | Bracket Orders supported. 2026-05-25 09:06:53.161 | Teton CME Routing | MarketDepthIsSupported: 1 2026-05-25 09:06:53.161 | Teton CME Routing | Connection to server complete. 2026-05-25 09:06:53.162 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-05-25 09:06:53.162 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2026-05-25 09:06:53.184 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2026-05-14 14:42:40.694691 2026-05-25 09:06:53.279 | Updated verified funded futures trading account ending date to: 2026-06-24 13:06:53 2026-05-25 09:06:55.722 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2026-05-25 09:06:55.747 | XAUUSD 1 Min #1 | Reloading chart. 2026-05-25 09:06:55.788 | XAUUSD Daily #2 | Reloading chart. 2026-05-25 09:06:55.818 | YMU25-CBOT 1 Min #3 | Reloading chart. 2026-05-25 09:06:55.846 | TICK-NYSE 1 Min #4 | Reloading chart. 2026-05-25 09:06:55.877 | MESU25-CME 1 Min #5 | Reloading chart. 2026-05-25 09:06:55.931 | AMZN-NQTV 60 Min #6 | Reloading chart. 2026-05-25 09:06:55.966 | EURUSD Daily #7 | Reloading chart. 2026-05-25 09:06:56.001 | EURUSD 5 Min #8 | Reloading chart. 2026-05-25 09:06:56.045 | MESU25-CME #9 | Reloading chart. 2026-05-25 09:06:56.079 | MESU25-CME 1 Min #10 | Reloading chart. 2026-05-25 09:06:56.959 | AAPL 5 Min #11 | Reloading chart. 2026-05-25 09:06:56.999 | BTCUSDT_PERP_BINANCE 1 Min #12 | Reloading chart. 2026-05-25 09:06:57.045 | YMU25-CBOT 10 Min #13 | Reloading chart. 2026-05-25 09:06:57.064 | YMU25-CBOT 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\YMU25-CBOT.scid 2026-05-25 09:06:57.067 | YMU25-CBOT 1 Min #3 | Chart data loading complete. 2026-05-25 09:06:57.107 | MESU25-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\MESU25-CME.scid 2026-05-25 09:06:57.109 | MESU25-CME 1 Min #5 | Chart data loading complete. 2026-05-25 09:06:57.114 | MESU25-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\MESU25-CME.scid 2026-05-25 09:06:57.118 | MESU25-CME #9 | Chart data loading complete. 2026-05-25 09:06:57.122 | MESU25-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\MESU25-CME.scid 2026-05-25 09:06:57.126 | MESU25-CME 1 Min #10 | Chart data loading complete. 2026-05-25 09:06:57.147 | XAUUSD Daily #2 | Chart data loading complete. 2026-05-25 09:06:57.174 | EURUSD Daily #7 | Chart data loading complete. 2026-05-25 09:06:57.208 | TICK-NYSE 1 Min #4 | Chart data loading complete. 2026-05-25 09:06:57.227 | YMU25-CBOT 10 Min #13 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\YMU25-CBOT.scid 2026-05-25 09:06:57.230 | YMU25-CBOT 10 Min #13 | Chart data loading complete. 2026-05-25 09:06:57.260 | AMZN-NQTV 60 Min #6 | Chart data loading complete. 2026-05-25 09:06:57.276 | BTCUSDT_PERP_BINANCE 1 Min #12 | Chart data loading complete. 2026-05-25 09:06:57.638 | Using Bid/Ask average for last trade price for XAUUSD 2026-05-25 09:06:57.638 | Using symbol data fast lookup vector 2026-05-25 09:06:57.639 | SC Data with Depth | Starting real-time market data updates for: XAUUSD. ID: 1 Service code: fxcm 2026-05-25 09:06:57.640 | SC Data with Depth | Connecting to the server ds14-2.sierracharts.com. Port 443 2026-05-25 09:06:57.640 | SC Data with Depth | Requesting security definition data for: XAUUSD. ID: 1 2026-05-25 09:06:57.640 | Starting DelayedDownloadMonitoringTimer 2026-05-25 09:06:57.640 | Starting HDTimeoutTimer 2026-05-25 09:06:57.640 | Added historical Intraday data request for XAUUSD to the queue. 2026-05-25 09:06:57.640 | Intraday data recording state for symbol XAUUSD is set to download 'Pending'. 2026-05-25 09:06:57.641 | DTC Client socket (2) | Creating socket. 2026-05-25 09:06:57.641 | DTC Client socket (2) | New receive buffer size: 0 2026-05-25 09:06:57.641 | DTC Client socket (2) | Connecting to IP: 176.9.9.244. 2026-05-25 09:06:57.643 | Triggering next historical data download in queue. 2026-05-25 09:06:57.644 | Delaying start of download for XAUUSD. 2026-05-25 09:06:57.660 | Teton CME Routing | Starting real-time market data updates for: YMU25-CBOT. ID: 2 2026-05-25 09:06:57.660 | Teton CME Routing | Subscribing to streaming market data in the service client is not supported. Symbol: YMU25-CBOT 2026-05-25 09:06:57.660 | Teton CME Routing | Requesting security definition data for: YMU25-CBOT. ID: 2 2026-05-25 09:06:57.660 | No historical data client is currently set to download historical Intraday data for YMU25-CBOT. 2026-05-25 09:06:57.660 | Real-time Intraday chart data file updates started for YMU25-CBOT 2026-05-25 09:06:57.660 | Intraday chart data file opened for YMU25-CBOT 2026-05-25 09:06:57.661 | SC Data with Depth | Network connection to server complete. 2026-05-25 09:06:57.661 | SC Data with Depth | Starting socket receive thread. 2026-05-25 09:06:57.661 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-25 09:06:57.662 | SC Data with Depth | Starting real-time market data updates for: TICK-NYSE. ID: 3 Service code: statscalc 2026-05-25 09:06:57.662 | SC Data with Depth | Requesting security definition data for: TICK-NYSE. ID: 3 2026-05-25 09:06:57.662 | Added historical Intraday data request for TICK-NYSE to the queue. 2026-05-25 09:06:57.662 | Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. 2026-05-25 09:06:57.662 | Triggering next historical data download in queue. 2026-05-25 09:06:57.683 | Teton CME Routing | Starting real-time market data updates for: MESU25-CME. ID: 4 2026-05-25 09:06:57.683 | Teton CME Routing | Subscribing to streaming market data in the service client is not supported. Symbol: MESU25-CME 2026-05-25 09:06:57.683 | Teton CME Routing | Requesting security definition data for: MESU25-CME. ID: 4 2026-05-25 09:06:57.683 | No historical data client is currently set to download historical Intraday data for MESU25-CME. 2026-05-25 09:06:57.683 | Real-time Intraday chart data file updates started for MESU25-CME 2026-05-25 09:06:57.683 | Intraday chart data file opened for MESU25-CME 2026-05-25 09:06:57.684 | Mapping AMZN-NQTV to AMZN-NQTV. Service code: nasdaq_exchange.data 2026-05-25 09:06:57.684 | Delayed Data Feed | Starting real-time market data updates for: AMZN-NQTV (AMZN-NQTV). ID: 5 Service code: nasdaq_exchange.data 2026-05-25 09:06:57.687 | Delayed Data Feed | Connecting to the server ds30.sierracharts.com. Port 10043 2026-05-25 09:06:57.687 | Delayed Data Feed | Requesting security definition data for: AMZN-NQTV (AMZN-NQTV). ID: 5 2026-05-25 09:06:57.687 | Added historical Intraday data request for AMZN-NQTV to the queue. 2026-05-25 09:06:57.687 | Intraday data recording state for symbol AMZN-NQTV is set to download 'Pending'. 2026-05-25 09:06:57.687 | Triggering next historical data download in queue. 2026-05-25 09:06:57.696 | DTC Client socket (3) | Creating socket. 2026-05-25 09:06:57.696 | DTC Client socket (3) | New receive buffer size: 0 2026-05-25 09:06:57.696 | DTC Client socket (3) | Connecting to IP: 67.214.125.11. 2026-05-25 09:06:57.696 | Using Bid/Ask average for last trade price for EURUSD 2026-05-25 09:06:57.697 | SC Data with Depth | Starting real-time market data updates for: EURUSD. ID: 6 Service code: fxcm 2026-05-25 09:06:57.697 | SC Data with Depth | Requesting security definition data for: EURUSD. ID: 6 2026-05-25 09:06:57.705 | Added historical Intraday data request for EURUSD to the queue. 2026-05-25 09:06:57.705 | Intraday data recording state for symbol EURUSD is set to download 'Pending'. 2026-05-25 09:06:57.705 | Triggering next historical data download in queue. 2026-05-25 09:06:57.705 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-05-25 09:06:57.705 | SC Data with Depth | Sending logon request message. 2026-05-25 09:06:57.708 | Mapping AAPL to AAPL. Service code: us_equities_utp_cta_exchange.data 2026-05-25 09:06:57.708 | Delayed Data Feed | Starting real-time market data updates for: AAPL (AAPL). ID: 7 Service code: us_equities_utp_cta_exchange.data 2026-05-25 09:06:57.709 | Delayed Data Feed | Connecting to the server ds30.sierracharts.com. Port 10043 2026-05-25 09:06:57.710 | Delayed Data Feed | Requesting security definition data for: AAPL (AAPL). ID: 7 2026-05-25 09:06:57.711 | Added historical Intraday data request for AAPL to the queue. 2026-05-25 09:06:57.711 | Intraday data recording state for symbol AAPL is set to download 'Pending'. 2026-05-25 09:06:57.712 | DTC Client socket (4) | Creating socket. 2026-05-25 09:06:57.712 | Triggering next historical data download in queue. 2026-05-25 09:06:57.712 | DTC Client socket (4) | New receive buffer size: 0 2026-05-25 09:06:57.712 | DTC Client socket (4) | Connecting to IP: 67.214.125.11. 2026-05-25 09:06:57.718 | SC Data with Depth | Starting real-time market data updates for: BTCUSDT_PERP_BINANCE. ID: 8 Service code: binance_cryptocurrency.exchange.data 2026-05-25 09:06:57.718 | SC Data with Depth | Requesting security definition data for: BTCUSDT_PERP_BINANCE. ID: 8 2026-05-25 09:06:57.718 | Added historical Intraday data request for BTCUSDT_PERP_BINANCE to the queue. 2026-05-25 09:06:57.718 | Intraday data recording state for symbol BTCUSDT_PERP_BINANCE is set to download 'Pending'. 2026-05-25 09:06:57.718 | Triggering next historical data download in queue. 2026-05-25 09:06:57.734 | SC Data with Depth | Received logon response. 2026-05-25 09:06:57.734 | SC Data with Depth | Server Name: RealTimeServer. 2026-05-25 09:06:57.734 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:06:57.734 | SC Data with Depth | Logon error received from server: Data service (scdtcdatawithdepth) is disabled or unsupported. A software update may be necessary. 2026-05-25 09:06:57.734 | SC Data with Depth | Failed connections: 1 2026-05-25 09:06:57.734 | SC Data with Depth | Waiting for socket receive thread to end 2026-05-25 09:06:57.735 | DTC Client socket (2) | CloseSocket call. 2026-05-25 09:06:57.735 | SC Data with Depth | Disconnected from the server. 2026-05-25 09:06:57.735 | SC Data with Depth | Data feed disconnected. Will reconnect in 2 seconds. 2026-05-25 09:06:57.735 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-05-25 09:06:57.752 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-05-25 09:06:57.752 | DTC Client socket (2) | Closed. 2026-05-25 09:06:57.777 | Teton CME Routing | Security Definition request has been rejected. Reason: Unsupported symbol: YMU25-CBOT. ID = 2 2026-05-25 09:06:57.806 | Teton CME Routing | Security Definition request has been rejected. Reason: Unsupported symbol: MESU25-CME. ID = 4 2026-05-25 09:06:57.808 | Delayed Data Feed | Network connection to server complete. 2026-05-25 09:06:57.808 | Delayed Data Feed | Starting socket receive thread. 2026-05-25 09:06:57.808 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-25 09:06:57.838 | EURUSD[M] 5 Min #8 | Chart data loading complete. 2026-05-25 09:06:57.849 | Delayed Data Feed | Network connection to server complete. 2026-05-25 09:06:57.849 | Delayed Data Feed | Starting socket receive thread. 2026-05-25 09:06:57.850 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-25 09:06:57.948 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-05-25 09:06:57.948 | Delayed Data Feed | Sending logon request message. 2026-05-25 09:06:57.980 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-05-25 09:06:57.980 | Delayed Data Feed | Sending logon request message. 2026-05-25 09:06:58.198 | Delayed Data Feed | Received logon response. 2026-05-25 09:06:58.198 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-05-25 09:06:58.198 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:06:58.198 | Delayed Data Feed | Successfully connected. 2026-05-25 09:06:58.198 | Delayed Data Feed | Trading is not supported. 2026-05-25 09:06:58.198 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-05-25 09:06:58.198 | Delayed Data Feed | Restarting real-time data updates for symbol: AAPL -> AAPL 2026-05-25 09:06:58.417 | Delayed Data Feed | Real-time data for symbol AAPL is currently unavailable. 2026-05-25 09:06:58.417 | Delayed Data Feed | Setting external service identifier for symbol AAPL to 25 2026-05-25 09:06:58.417 | Delayed Data Feed | Received security definition for symbol AAPL 2026-05-25 09:06:58.479 | Delayed Data Feed | Received logon response. 2026-05-25 09:06:58.479 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-05-25 09:06:58.479 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:06:58.479 | Delayed Data Feed | Successfully connected. 2026-05-25 09:06:58.479 | Delayed Data Feed | Trading is not supported. 2026-05-25 09:06:58.479 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-05-25 09:06:58.479 | Delayed Data Feed | Restarting real-time data updates for symbol: AMZN-NQTV -> AMZN-NQTV 2026-05-25 09:06:58.698 | Delayed Data Feed | Real-time data for symbol AMZN-NQTV is currently unavailable. 2026-05-25 09:06:58.698 | Delayed Data Feed | Setting external service identifier for symbol AMZN-NQTV to 558 2026-05-25 09:06:58.698 | Delayed Data Feed | Received security definition for symbol AMZN-NQTV 2026-05-25 09:06:59.739 | SC Data with Depth | Connecting to the server ds14-2.sierracharts.com. Port 443 2026-05-25 09:06:59.741 | DTC Client socket (2) | Creating socket. 2026-05-25 09:06:59.741 | DTC Client socket (2) | New receive buffer size: 0 2026-05-25 09:06:59.741 | DTC Client socket (2) | Connecting to IP: 176.9.9.244. 2026-05-25 09:06:59.759 | SC Data with Depth | Network connection to server complete. 2026-05-25 09:06:59.759 | SC Data with Depth | Starting socket receive thread. 2026-05-25 09:06:59.759 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-25 09:06:59.796 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-05-25 09:06:59.796 | SC Data with Depth | Sending logon request message. 2026-05-25 09:06:59.862 | SC Data with Depth | Received logon response. 2026-05-25 09:06:59.862 | SC Data with Depth | Server Name: RealTimeServer. 2026-05-25 09:06:59.862 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:06:59.862 | SC Data with Depth | Logon error received from server: Data service (scdtcdatawithdepth) is disabled or unsupported. A software update may be necessary. 2026-05-25 09:06:59.862 | SC Data with Depth | Failed connections: 2 2026-05-25 09:06:59.862 | SC Data with Depth | Waiting for socket receive thread to end 2026-05-25 09:06:59.863 | DTC Client socket (2) | CloseSocket call. 2026-05-25 09:06:59.863 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-05-25 09:06:59.863 | SC Data with Depth | Disconnected from the server. 2026-05-25 09:06:59.863 | SC Data with Depth | Data feed disconnected. Will reconnect in 2 seconds. 2026-05-25 09:06:59.882 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-05-25 09:06:59.882 | DTC Client socket (2) | Closed. 2026-05-25 09:07:01.873 | SC Data with Depth | Connecting to the server ds14-2.sierracharts.com. Port 10048 2026-05-25 09:07:01.875 | DTC Client socket (2) | Creating socket. 2026-05-25 09:07:01.875 | DTC Client socket (2) | New receive buffer size: 0 2026-05-25 09:07:01.875 | DTC Client socket (2) | Connecting to IP: 176.9.9.244. 2026-05-25 09:07:01.893 | SC Data with Depth | Network connection to server complete. 2026-05-25 09:07:01.893 | SC Data with Depth | Starting socket receive thread. 2026-05-25 09:07:01.894 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-25 09:07:01.922 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-05-25 09:07:01.922 | SC Data with Depth | Sending logon request message. 2026-05-25 09:07:01.954 | SC Data with Depth | Received logon response. 2026-05-25 09:07:01.954 | SC Data with Depth | Server Name: RealTimeServer. 2026-05-25 09:07:01.954 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:07:01.954 | SC Data with Depth | Logon error received from server: Data service (scdtcdatawithdepth) is disabled or unsupported. A software update may be necessary. 2026-05-25 09:07:01.954 | SC Data with Depth | Failed connections: 3 2026-05-25 09:07:01.954 | SC Data with Depth | Waiting for socket receive thread to end 2026-05-25 09:07:01.955 | DTC Client socket (2) | CloseSocket call. 2026-05-25 09:07:01.955 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-05-25 09:07:01.955 | SC Data with Depth | Disconnected from the server. 2026-05-25 09:07:01.955 | SC Data with Depth | Data feed disconnected. Will reconnect in 2 seconds. 2026-05-25 09:07:01.993 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-05-25 09:07:01.994 | DTC Client socket (2) | Closed. 2026-05-25 09:07:02.179 | AAPL[M] 5 Min #11 | Chart data loading complete. 2026-05-25 09:07:03.389 | XAUUSD[M] 1 Min #1 | Chart data loading complete. 2026-05-25 09:07:03.971 | SC Data with Depth | Connecting to the server ds14-2.sierracharts.com. Port 10048 2026-05-25 09:07:03.972 | DTC Client socket (2) | Creating socket. 2026-05-25 09:07:03.972 | DTC Client socket (2) | New receive buffer size: 0 2026-05-25 09:07:03.972 | DTC Client socket (2) | Connecting to IP: 176.9.9.244. 2026-05-25 09:07:03.989 | SC Data with Depth | Network connection to server complete. 2026-05-25 09:07:03.989 | SC Data with Depth | Starting socket receive thread. 2026-05-25 09:07:03.989 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-25 09:07:04.018 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-05-25 09:07:04.018 | SC Data with Depth | Sending logon request message. 2026-05-25 09:07:04.050 | SC Data with Depth | Received logon response. 2026-05-25 09:07:04.050 | SC Data with Depth | Server Name: RealTimeServer. 2026-05-25 09:07:04.050 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:07:04.050 | SC Data with Depth | Logon error received from server: Data service (scdtcdatawithdepth) is disabled or unsupported. A software update may be necessary. 2026-05-25 09:07:04.050 | SC Data with Depth | Failed connections: 4 2026-05-25 09:07:04.050 | SC Data with Depth | Waiting for socket receive thread to end 2026-05-25 09:07:04.051 | DTC Client socket (2) | CloseSocket call. 2026-05-25 09:07:04.051 | SC Data with Depth | Disconnected from the server. 2026-05-25 09:07:04.051 | SC Data with Depth | Data feed disconnected. Will reconnect in 2 seconds. 2026-05-25 09:07:04.051 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-05-25 09:07:04.067 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-05-25 09:07:04.067 | DTC Client socket (2) | Closed. 2026-05-25 09:07:06.066 | SC Data with Depth | Connecting to the server ds14-2.sierracharts.com. Port 10048 2026-05-25 09:07:06.075 | DTC Client socket (2) | Creating socket. 2026-05-25 09:07:06.075 | DTC Client socket (2) | New receive buffer size: 0 2026-05-25 09:07:06.075 | DTC Client socket (2) | Connecting to IP: 176.9.9.244. 2026-05-25 09:07:06.093 | SC Data with Depth | Network connection to server complete. 2026-05-25 09:07:06.093 | SC Data with Depth | Starting socket receive thread. 2026-05-25 09:07:06.093 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-25 09:07:06.112 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-05-25 09:07:06.112 | SC Data with Depth | Sending logon request message. 2026-05-25 09:07:06.143 | SC Data with Depth | Received logon response. 2026-05-25 09:07:06.143 | SC Data with Depth | Server Name: RealTimeServer. 2026-05-25 09:07:06.143 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:07:06.143 | SC Data with Depth | Logon error received from server: Data service (scdtcdatawithdepth) is disabled or unsupported. A software update may be necessary. 2026-05-25 09:07:06.143 | SC Data with Depth | Failed connections: 5 2026-05-25 09:07:06.143 | SC Data with Depth | Waiting for socket receive thread to end 2026-05-25 09:07:06.144 | DTC Client socket (2) | CloseSocket call. 2026-05-25 09:07:06.144 | SC Data with Depth | Disconnected from the server. 2026-05-25 09:07:06.144 | SC Data with Depth | Data feed disconnected. Will reconnect in 2 seconds. 2026-05-25 09:07:06.144 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-05-25 09:07:06.161 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-05-25 09:07:06.161 | DTC Client socket (2) | Closed. 2026-05-25 09:07:08.154 | SC Data with Depth | Connecting to the server ds14-2.sierracharts.com. Port 10048 2026-05-25 09:07:08.155 | DTC Client socket (2) | Creating socket. 2026-05-25 09:07:08.155 | DTC Client socket (2) | New receive buffer size: 0 2026-05-25 09:07:08.155 | DTC Client socket (2) | Connecting to IP: 176.9.9.244. 2026-05-25 09:07:08.172 | SC Data with Depth | Network connection to server complete. 2026-05-25 09:07:08.172 | SC Data with Depth | Starting socket receive thread. 2026-05-25 09:07:08.172 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-25 09:07:08.207 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-05-25 09:07:08.207 | SC Data with Depth | Sending logon request message. 2026-05-25 09:07:08.238 | SC Data with Depth | Received logon response. 2026-05-25 09:07:08.238 | SC Data with Depth | Server Name: RealTimeServer. 2026-05-25 09:07:08.238 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:07:08.238 | SC Data with Depth | Logon error received from server: Data service (scdtcdatawithdepth) is disabled or unsupported. A software update may be necessary. 2026-05-25 09:07:08.238 | SC Data with Depth | Failed connections: 6 2026-05-25 09:07:08.239 | SC Data with Depth | Waiting for socket receive thread to end 2026-05-25 09:07:08.239 | DTC Client socket (2) | CloseSocket call. 2026-05-25 09:07:08.239 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-05-25 09:07:08.239 | SC Data with Depth | Disconnected from the server. 2026-05-25 09:07:08.239 | SC Data with Depth | Data feed disconnected. Will reconnect in 2 seconds. 2026-05-25 09:07:08.256 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-05-25 09:07:08.256 | DTC Client socket (2) | Closed. 2026-05-25 09:07:10.245 | SC Data with Depth | Connecting to the server ds14-2.sierracharts.com. Port 443 2026-05-25 09:07:10.246 | DTC Client socket (2) | Creating socket. 2026-05-25 09:07:10.246 | DTC Client socket (2) | New receive buffer size: 0 2026-05-25 09:07:10.246 | DTC Client socket (2) | Connecting to IP: 176.9.9.244. 2026-05-25 09:07:10.264 | SC Data with Depth | Network connection to server complete. 2026-05-25 09:07:10.264 | SC Data with Depth | Starting socket receive thread. 2026-05-25 09:07:10.264 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-25 09:07:10.303 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-05-25 09:07:10.303 | SC Data with Depth | Sending logon request message. 2026-05-25 09:07:10.333 | SC Data with Depth | Received logon response. 2026-05-25 09:07:10.333 | SC Data with Depth | Server Name: RealTimeServer. 2026-05-25 09:07:10.333 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:07:10.333 | SC Data with Depth | Logon error received from server: Data service (scdtcdatawithdepth) is disabled or unsupported. A software update may be necessary. 2026-05-25 09:07:10.333 | SC Data with Depth | Failed connections: 7 2026-05-25 09:07:10.333 | SC Data with Depth | Waiting for socket receive thread to end 2026-05-25 09:07:10.334 | DTC Client socket (2) | CloseSocket call. 2026-05-25 09:07:10.334 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-05-25 09:07:10.334 | SC Data with Depth | Disconnected from the server. 2026-05-25 09:07:10.334 | SC Data with Depth | Data feed disconnected. Will reconnect in 2 seconds. 2026-05-25 09:07:10.351 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-05-25 09:07:10.351 | DTC Client socket (2) | Closed. 2026-05-25 09:07:12.336 | SC Data with Depth | Connecting to the server ds14-2.sierracharts.com. Port 443 2026-05-25 09:07:12.337 | DTC Client socket (2) | Creating socket. 2026-05-25 09:07:12.337 | DTC Client socket (2) | New receive buffer size: 0 2026-05-25 09:07:12.337 | DTC Client socket (2) | Connecting to IP: 176.9.9.244. 2026-05-25 09:07:12.354 | SC Data with Depth | Network connection to server complete. 2026-05-25 09:07:12.354 | SC Data with Depth | Starting socket receive thread. 2026-05-25 09:07:12.354 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-25 09:07:12.397 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-05-25 09:07:12.397 | SC Data with Depth | Sending logon request message. 2026-05-25 09:07:12.428 | SC Data with Depth | Received logon response. 2026-05-25 09:07:12.428 | SC Data with Depth | Server Name: RealTimeServer. 2026-05-25 09:07:12.428 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:07:12.428 | SC Data with Depth | Logon error received from server: Data service (scdtcdatawithdepth) is disabled or unsupported. A software update may be necessary. 2026-05-25 09:07:12.428 | SC Data with Depth | Failed connections: 8 2026-05-25 09:07:12.428 | SC Data with Depth | Waiting for socket receive thread to end 2026-05-25 09:07:12.429 | DTC Client socket (2) | CloseSocket call. 2026-05-25 09:07:12.429 | SC Data with Depth | Disconnected from the server. 2026-05-25 09:07:12.429 | SC Data with Depth | Data feed disconnected. Will reconnect in 2 seconds. 2026-05-25 09:07:12.429 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-05-25 09:07:12.446 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-05-25 09:07:12.446 | DTC Client socket (2) | Closed. 2026-05-25 09:07:13.289 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2026-05-25 09:07:13.850 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2026-06-24"}. Success=true 2026-05-25 09:07:14.430 | SC Data with Depth | Connecting to the server ds14-2.sierracharts.com. Port 443 2026-05-25 09:07:14.431 | DTC Client socket (2) | Creating socket. 2026-05-25 09:07:14.431 | DTC Client socket (2) | New receive buffer size: 0 2026-05-25 09:07:14.431 | DTC Client socket (2) | Connecting to IP: 176.9.9.244. 2026-05-25 09:07:14.448 | SC Data with Depth | Network connection to server complete. 2026-05-25 09:07:14.448 | SC Data with Depth | Starting socket receive thread. 2026-05-25 09:07:14.448 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-25 09:07:14.492 | SC Data with Depth | Setting DTC encoding to Binary VLS 2026-05-25 09:07:14.492 | SC Data with Depth | Sending logon request message. 2026-05-25 09:07:14.523 | SC Data with Depth | Received logon response. 2026-05-25 09:07:14.523 | SC Data with Depth | Server Name: RealTimeServer. 2026-05-25 09:07:14.523 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2026-05-25 09:07:14.523 | SC Data with Depth | Logon error received from server: Data service (scdtcdatawithdepth) is disabled or unsupported. A software update may be necessary. 2026-05-25 09:07:14.523 | SC Data with Depth | Failed connections: 9 2026-05-25 09:07:14.523 | SC Data with Depth | Waiting for socket receive thread to end 2026-05-25 09:07:14.523 | DTC Client socket (2) | CloseSocket call. 2026-05-25 09:07:14.524 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2026-05-25 09:07:14.524 | SC Data with Depth | Disconnected from the server. 2026-05-25 09:07:14.524 | SC Data with Depth | Data feed disconnected. Will reconnect in 2 seconds. 2026-05-25 09:07:14.540 | DTC Client socket (2) | Socket gracefully closed by remote side. 2026-05-25 09:07:14.540 | DTC Client socket (2) | Closed. |
| [2026-05-25 13:27:34] |
| Sierra_Chart Engineering - Posts: 23854 |
|
This is the problem: 2026-05-25 09:06:57.640 | SC Data with Depth | Connecting to the server ds14-2.sierracharts.com. Port 443 Set this setting to a blank. Clear what is there: Global Settings >> Sierra Chart Server Settings >> General >> Special >> Standard Sierra Chart Server Address Override (non-exchange/no-fee data) : Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-25 13:27:44
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