Support Board
Date/Time: Sun, 05 Jul 2026 23:49:04 +0000
Hanging Open Orders via Rithmic connection
View Count: 337
| [2026-05-19 21:47:27] |
| Oxcap - Posts: 80 |
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Hello, I am using Sierra Chart as my platform to trade with Apteros prop firm. This firm allows you to swing trade overnight into the weekends. I have been experiencing issues with my orders after I close them when holding a position over the weekend. The problem I have is that I flatten my positions on Sunday at the market open. It then leaves my OCO orders (profit target and stop loss) open. There were a few instances this had happened and I reached out to Apteros support where they had manually closed for me. When I go to my Rithmic Pro orders and manually try to cancel/delete myself, the orders are not pulled. I have tried to use all means to remove these orders on the charts but cant seem to. When reaching out to Apteros about this problem see their response below: I have personally proceeded to cancel all orders on your account to ensure everything is clear. Additionally, I have been in communication with the Rithmic team to investigate your case, and they informed us that these issues may be originating from Sierra Chart, as these orders were placed through that specific platform. While the system functions correctly when using R Trader Pro, there appears to be a synchronization issue with the third-party software. To resolve this, we recommend the following steps: • Update Software: Please ensure you are running the latest version of Sierra Chart, as keeping the application updated is essential for maintaining a stable connection with the R | API. • Contact Sierra Chart Support: Since Sierra Chart is a third-party platform, their technical support team must handle application-specific troubleshooting. We suggest asking them to contact the Rithmic R | API team at rapi@rithmic.com to investigate how their application is interacting with the server. • Alternative Trading: In the meantime, you may resume your trading operations directly through Rithmic Trader Pro to ensure your orders and positions are managed without these delays until the Sierra Chart issue is resolved. Can you let me know what you think the issue might be here? With the open orders hanging, it reduces my position limits meaning I have set it at 5 contracts for MES but with the open orders I can only open 3 contracts because it recognizes those open orders as 2 contracts. Let me know if you have any questions. Thanks, |
 MYM screenshot 1.png / V - Attached On 2026-05-19 21:42:37 UTC - Size: 54.47 KB - 29 views MES screnshot 1.png / V - Attached On 2026-05-19 21:42:42 UTC - Size: 70.03 KB - 19 views Rithmic Working Open orders.png / V - Attached On 2026-05-19 21:42:50 UTC - Size: 92.64 KB - 27 views |
| [2026-05-19 21:59:56] |
| Oxcap - Posts: 80 |
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I added the error messages I receive on Rithmic Pro here.
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| Rithmic Error Messages.png / V - Attached On 2026-05-19 21:59:37 UTC - Size: 26.39 KB - 29 views |
| [2026-05-19 22:03:21] |
| John - SC Support - Posts: 47017 |
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The issue is that Rithmic did not report back properly that those orders were closed. This is not a Sierra Chart issue, the issue lies squarely with Rithmic, as they own the interface between Sierra Chart and Rithmic, and this is a known issue. The errors you are getting on the Rithmic side are due to the fact that you are sending a Cancel order to Rithmic, but those orders no longer exist on their system. You will need to remove the Orders from the "Trade Activity Log" to get them out of the system. You would need to find the specific orders that were sent and then remove those from the "Trade Activity" tab on the log. Refer to the following: Trade Activity Log: Delete Trade Activity Entry For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-19 22:58:54] |
| Oxcap - Posts: 80 |
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So I understand correctly, I have to go to the trade activity report then filter the activity type by "orders". From there, I have to select the line to have it delete trade activity entry? When I click on the rows I want to delete and click delete, it removes the entry but doesn't remove from my charts. Is there another method I can go about in removing this from my charts? |
| [2026-05-20 13:58:40] |
| Sierra_Chart Engineering - Posts: 24178 |
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This is not actually correct. To remove working orders you do not delete them from the Trade Activity Log. This will not do anything with orders that are still shown as working in the Trade >> Trade Orders window. You just need to reconnect with File >> Reconnect. The underlying issue is that the Rithmic system did not send the order updates indicating the order or orders are canceled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-20 13:59:24
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| [2026-05-20 14:16:27] |
| Sierra_Chart Engineering - Posts: 24178 |
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If File >> Reconnect, does not solve the problem and you still see the orders which are not actually working listed in Trade >> Trade Orders window with a working status, then this is strictly a Rithmic issue. There is no solution to this. It is the Rithmic server providing those list of orders. And it is simply false, that this is a Sierra Chart problem. This is simply impossible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-20 14:17:44
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| [2026-05-20 14:36:36] |
| Oxcap - Posts: 80 |
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Ok got it. Yea I figure it was a rithmic problem and not SC. I tried to disconnect and reconnect but still didnt work. I tried that many times as well. |
| [2026-05-20 18:54:05] |
| Sierra_Chart Engineering - Posts: 24178 |
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Therefore, Rithmic was still showing those orders as open. Give us the account number, and any order IDs, this would be the service order IDs, and also, the particular server you are connecting to, just the server name and we will let them know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-20 18:54:23
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| [2026-05-20 19:25:51] |
| Oxcap - Posts: 80 |
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I reached out to Apteros to have them removed which they did. Therefore, it is no longer showing on my charts nor Rithmic working orders. I attached a screenshot that provides some details. Does this work? I am connecting to Rithmic Direct - DTC using the server Rithmic Paper Trading - Chicago Area - Non Aggregated Account in Rithmic : TSED99041426207 |
| Rithmic Working Open orders.png / V - Attached On 2026-05-20 19:15:44 UTC - Size: 92.64 KB - 22 views |
| [2026-05-20 19:53:36] |
| John - SC Support - Posts: 47017 |
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We are not sure of what your last question is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-20 20:19:28] |
| Oxcap - Posts: 80 |
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I attached a picture that provides IDs of the open orders. Can you use that information to forward to Rithmic to troubleshoot?
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| [2026-05-20 20:30:56] |
| John - SC Support - Posts: 47017 |
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You should send the information to them. We have contacted them several times about this and nothing has ever been done. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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