Support Board
Date/Time: Tue, 19 May 2026 14:31:27 +0000
no running market data after 2 month of closed Sierra Chart
View Count: 24
| [2026-05-19 10:51:07] |
| User546613 - Posts: 18 |
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I started like every time in the last 10 years, First i payed some services. Now there is a confirmation i'am with service paket 11 okay: Your Service Package supports activating exchanges with the Denali Data Feed.The Denali Data Feed is active. So i open in the data /Trade Service window CQG which always allowed everything of trading. Also today i see the green line with DF:130 ST4,4 in the4 left upper corner. But if i open the markets i ordered (NQ and ES) the market data is not running. I just see old data fixed in the window. A Similar problem is that i get no connection to Rithmic, which i have a account open there. Also this was never a problem. So i tried everything which i have in my experience and one hour searching along with Claude AI, but i could not find something which leaded me to a solution. Thank you for you helping hints. Markus Hirsbrunner |
| [2026-05-19 13:52:26] |
| Sierra_Chart Engineering - Posts: 23811 |
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Activate the CME exchange here for real-time and historical data when using CQG: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Regarding this: A Similar problem is that i get no connection to Rithmic, which i have a account open there.
We need to see the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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