Support Board
Date/Time: Sat, 09 May 2026 01:48:23 +0000
Im trying to setup my new account / Package 12 with live cme cbot data
View Count: 17
| [2026-05-08 21:19:40] |
| User720018 - Posts: 1 |
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Hello, today is my first day setting up my account with you. I just bought package 12 which cost $56 and I thought I bought live data (CME, CBOT and COMEX etc). The process has been extremely confusing. I signed all the paperwork but every time I go back it says I need to do it again. I will be using Ironbeam and I'll be trading all the treasury futures mainly ZB, ZN, SOFR, UB and ZF. Can someone please guide in what needs to be done to get the live data, my charts in order and Realtime data for Simulation and active accounts. I do have the link to connect for Ironbeam but I'm just waiting to make sure everything is correct. Can I have some assistance please?
Date Time Of Last Edit: 2026-05-08 21:27:40
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| [2026-05-08 21:36:32] |
| John - SC Support - Posts: 46034 |
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You are not properly filling out the "Uniform Subscriber Agreement". In order to be considered a Non-Professional for the CME Group, you need to have a live, funded, futures trading account. You need to enter the information for that trading account in the "Clearing Firm" and "Account Number" in the "Uniform Subscriber Agreement". In other words, you need to enter "Ironbeam" for the "Clearing Firm" and your Ironbeam account number for the "Account Number" field. If you do not have your account fully setup with Ironbeam yet, such that you do not have an Account Number, then you will need to wait to complete the agreements until you do have this. You can redo the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME Before you will be able to get any real-time data, you will also need to connect your Sierra Chart software to that Ironbeam account. When you do this, your "Verified Until" date will change to 30 days in the future. This date must be in the future in order to be able to get the real-time data at the non-professional rates. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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