Support Board
Date/Time: Tue, 23 Jun 2026 23:50:34 +0000
update does not seem to work
View Count: 165
| [2026-05-08 06:33:04] |
| AKR - Posts: 541 |
|
I have not update quite a time, so I thought it might be good idea. I go to Help/download current version as usual. msg "installer program has been downloaded", I say "yes". Then sierra closes but nothing else happenign. ?? |
| [2026-05-08 13:23:08] |
| John - SC Support - Posts: 46851 |
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We are not sure why you would have a problem with the installer not starting up properly. We want you to try to run the installer directly, rather than starting it through the Sierra Chart software. Please follow these instructions to start it and hopefully it will show up for you: - Exit out of all Sierra Chart instances - Go to your main Sierra Chart installation folder (typically C:\SierraChart, but it could be different) - Run the file named 'SierraChartFileDownloader' - Perform the install as usual If the installer window does not show up, then look in your taskbar and see if there is an icon for it in there. We wonder if the window is displaying off-screen for some reason. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-11 06:21:58] |
| AKR - Posts: 541 |
|
I actually had tried that already before, but was not sure if supposed to work like that at all. anyway, today the update worked normally. probably issue with windows? sorry.... |
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