Support Board
Date/Time: Sun, 11 May 2025 18:32:33 +0000
Sierra Charts is not showing current price
View Count: 1331
| [2014-10-29 11:58:36] |
| User25244 - Posts: 123 |
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I have Sierra Charts feed and charting I also have IB as trading Platform This morning my Sierra Charts are not reflecting the current price in IB They Are currently stopped at 6:40 am Central Time 17 minutes before this post My chart all have the [M] symbol on them and worked as of 7:00 pm last nite Also, I was told by the SC engineering rep that my data service should be set too IB Date Time Of Last Edit: 2014-10-29 12:02:24
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| [2014-10-29 12:25:11] |
| User25244 - Posts: 123 |
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It Seems to be working now
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| [2014-10-30 12:42:34] |
| User25244 - Posts: 123 |
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Having this problem again
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| [2014-10-30 15:27:45] |
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Is the problem with stocks? This problem should be resolved now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-30 15:35:40] |
| User25244 - Posts: 123 |
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no futures
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| [2014-10-30 15:42:00] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-30 15:54:11] |
| User25244 - Posts: 123 |
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Its working now This is third time in 2 days I sent log along thru "send for analysis" |
| [2014-10-30 15:57:40] |
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Give us one of the symbols you had a problem with. And only one of the symbols.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-30 16:05:07] |
| User25244 - Posts: 123 |
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es futures es-201412 Date Time Of Last Edit: 2014-10-30 16:06:04
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| [2014-10-30 20:59:10] |
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The Message Log did not indicate any problem with mapping the IB symbol to the Sierra Chart Exchange Data Feed symbol and subscribing to data. So there must be some other reason for the problem. When it happens refer to help topic 3: http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-31 12:18:45] |
| User25244 - Posts: 123 |
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Not working again this morning sent an updated log to Send for analysis
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| [2014-10-31 13:30:00] |
| User25244 - Posts: 123 |
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Anybody out there this is day 3 |
| [2014-10-31 15:47:58] |
| User25244 - Posts: 123 |
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missed your call
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| [2014-11-04 17:04:37] |
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The problem with the exchange enablements has been solved for your market data accounts.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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