Support Board
Date/Time: Mon, 04 May 2026 16:53:26 +0000
lost data feed
View Count: 34
| [2026-05-04 13:40:50] |
| User806937 - Posts: 14 |
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Hi there, I couldn't connect to my data feed this morning, this is what popped up. "Real time market data only supported with sierra chart data feed for symbol F.US.MESM26. ID:1 click for symbol information" but it wont let me click on it. not sure what this means. underneath that message it also says. "Historical intraday data download failed historical data only supported with sierra chart data feed." |
| [2026-05-04 13:53:34] |
| John - SC Support - Posts: 45928 |
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The exchanges that you had active in April did not renew on May 1, 2026, due to insufficent funds in your account at that time. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop Then you can activate the exchanges for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-04 14:05:28] |
| User806937 - Posts: 14 |
|
I have funds already in my account which I believe is more than enough to trade MES micros. That's why I don,t understand why this happened
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| [2026-05-04 15:45:08] |
| John - SC Support - Posts: 45928 |
|
At this time (May 4, 2026 at 15:41:53 UTC), your Services Surplus balance is $0.00. And your balance has been $0.00 since May 18, 2026 when your account renewed to the "Integrated Standard" package for 1 month. We see you attempted to activate an exchange, but it did not activate since you do not have any funds in your account. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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