Support Board
Date/Time: Tue, 16 Jun 2026 03:10:20 +0000
Struggling to connect
View Count: 122
| [2026-04-29 06:34:16] |
| Believe - Posts: 1 |
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Hello I have been watching countless videos and reading so much articles but I am just so stressed right now.I am struggling to connect to see live data feed Im pretty sure I have bought everything I needed for it now when i try to connect my account it does not work. I have a ninjatrader/ tradavote account i tried using the CQG to connect many times was not working. Then I tried connecting to my prop firm topstep through rithmic did not work. After all that I just was trying to get back to delayed charts again but I could not figure out which one it was everytime I clicked one it wouldn’t show me the charts im sorry if this sounds confusing
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| [2026-04-29 15:46:13] |
| John - SC Support - Posts: 46708 |
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Ninjatrader/Tradovate, although using CQG for their order routing, do not allow for connectivity with Sierra Chart. Therefore, you can not use an account with them in order to verify your non-professional status for the CME Group. Prop Firms also can not be used to verify your non-professional standing, as you are not trading your own money with those firms. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges You have not actually paid for an exchange fee yet, so if you do not have a solution for the Non-Professional requirement from the CME Group, then be sure you deactivate the exchange before May 1, 2026. Otherwise, you will be charged the exchange fee on that date (assuming you have enough funds in your account) in order to get the data for the month of May. If you find that Sierra Chart will not work for you due to this, then please post in the Account Support Tickets for a refund. You can view our Refund Policy at the following link: Sierra Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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