Support Board
Date/Time: Mon, 08 Jun 2026 20:21:42 +0000
Message log popup historical download close and restarts.
View Count: 128
| [2026-04-23 07:04:09] |
| User480022 - Posts: 2 |
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For the past few months I am contiguously getting message log popups like the following. Can you tell me how to fix it or why it is happening? 2026-04-22 21:27:43.145 | Triggering next historical data download in queue. 2026-04-22 21:27:43.145 | HD Request # 72 | Downloading Intraday chart data for NQM26-CME to the file NQM26-CME.scid. Service: cme 2026-04-22 21:27:43.150 | HD Request # 72 | Download start date-time: 2026-04-22 21:17:26.000000. File last date-time: 2026-04-22 21:17:26.251000 2026-04-22 21:27:43.151 | HD Request # 72 | Using server: ds28.sierracharts.com port 10150 2026-04-22 21:27:43.268 | Socket (3) | Creating socket. 2026-04-22 21:27:43.268 | Socket (3) | New receive buffer size: 0 2026-04-22 21:27:43.268 | Socket (3) | Connecting to IP: 67.214.125.5. 2026-04-22 21:27:43.269 | Socket (2) | Socket gracefully closed by remote side. 2026-04-22 21:27:43.269 | Socket (2) | Closed. 2026-04-22 21:27:43.582 | HD Request # 72 | Setting DTC encoding to Binary VLS 2026-04-22 21:27:43.582 | HD Request # 72 | Sending historical data logon request message. 2026-04-22 21:27:43.712 | HD Request # 72 | Requesting Intraday data. Start date-time: 2026-04-22 21:17:26. Record interval: 0. Symbol: NQM26 2026-04-22 21:27:43.844 | HD Request # 72 | Decompressing data. 2026-04-22 21:27:43.917 | HD Request # 72 | Receiving Intraday data for NQM26-CME starting at 2026-04-22 21:17:26.251000 2026-04-22 21:27:43.918 | Socket (3) | CloseSocket call. 2026-04-22 21:27:43.918 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-04-22 21:27:43.918 | Historical data download thread signaled to stop. 2026-04-22 21:27:43.919 | HD Request # 72 | Timestamp of first Intraday data file record written: 2026-04-22 21:17:27.795000. 2026-04-22 21:27:43.919 | HD Request # 72 | Received 29 Intraday data records from 2026-04-22 21:17:26.251000 to 2026-04-22 21:17:42.389000 (16.1 seconds. Delay: 10.0 minutes) and wrote 28 records for NQM26-CME 2026-04-22 21:27:43.937 | HD Request # 72 | Add time&sales data | Remembered last file record date-time: 2026-04-23 04:17:42.389000 2026-04-22 21:27:43.937 | HD Request # 72 | Completion time: 0s. 2026-04-22 21:27:43.937 | HD Request # 72 | Intraday data download complete for NQM26-CME. Unique request ID: 72 2026-04-22 21:27:43.937 | Removing historical data download ID 72. 2026-04-22 21:27:43.937 | Real-time Intraday chart data file updates started for NQM26-CME 2026-04-22 21:27:43.937 | Intraday chart data file opened for NQM26-CME 2026-04-22 21:27:43.937 | HD Request # 72 | Enabling Intraday chart updating for symbol. 2026-04-22 21:27:43.937 | 2026-04-22 21:27:43.937 | No download requests in the queue to start downloads for. 2026-04-22 21:27:44.030 | Socket (3) | Socket gracefully closed by remote side. 2026-04-22 21:27:44.030 | Socket (3) | Closed. 2026-04-22 21:27:45.859 | Opened cached Intraday file: C:\SierraChart\Data\MESM26-CME.scid. Thread ID: 102448 2026-04-22 21:27:46.050 | Opened cached Intraday file: C:\SierraChart\Data\NQM26-CME.scid. Thread ID: 102448 |
| [2026-04-23 13:34:39] |
| John - SC Support - Posts: 46555 |
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The snippet of the Message Log you gave does not show any issues. Those messages are all normal. If your Message Log is opening automatically, then there would be an entry in the log that has an asterisk (*) at the end of the line. This is how we note those important messages that are causing the window to open. If your Message Log is automatically opening, then we really need to see the entire log after that occurs so we can see what the issue is. Follow these instructions to get us the log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-24 05:29:55] |
| User480022 - Posts: 2 |
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Regarding message log. Sent for analysis 23 April 22:28 PDT
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| [2026-04-24 07:35:09] |
| Sierra_Chart Engineering - Posts: 23964 |
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There is something not good with your Internet connection. We see this 40 times in the log: 2026-04-23 11:54:11.731 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * Make sure you are using a wired Internet connection. Run a speed test and make sure you have the speed that, the ISP has promised. Do not use Wi-Fi. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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