Support Board
Date/Time: Tue, 09 Jun 2026 10:44:18 +0000
Custom ACSIL .cpp files not appearing in Remote Build file list
View Count: 577
| [2026-04-23 19:12:44] |
| User368639 - Posts: 70 |
|
https://app.screencast.com/tVn7740TBWVih
|
| [2026-04-23 20:16:33] |
| John - SC Support - Posts: 46561 |
|
Please do the following: - Right click on the icon on the desktop that you use to start Sierra Chart. - Select the "Shortcut" tab in the Properties window. - Copy the "Target" entry on that tab and paste it into this thread (we need the entire line). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-24 13:24:52] |
| User368639 - Posts: 70 |
|
From the Desktop, not the VPS: C:\SierraChart\SierraChart_64.exe From the VPS SierraChart icon: C:\SierraChart\SierraChart_64.exe |
| [2026-04-24 18:32:39] |
| User368639 - Posts: 70 |
|
Hi John, It is 8:30 Friday night here. Just a note of thanks for your exceptional efforts this week. We will get this problem solved. Have a great weekend. I am calling it a day. Art |
| [2026-04-27 22:32:02] |
| Sierra_Chart Engineering - Posts: 23965 |
|
Let us know if you still need help. We are not clear about what the issue is. You have linked to an external screenshot but for security reasons we will not view that. If you want to attach a screenshot follow the instructions here: Support Board Posting Information: Attaching a File (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-28 09:03:25] |
| User368639 - Posts: 70 |
|
Good morning. Thank you for checking in. The problem, it seems to me, is with the VPS. This morning, it would not allow SC to run. Their support says my system was unresponsive so they rebooted it for me. My answer: I will not deal with something that needs rebooting; in my simple mind, that reminds me of the agony of dealing with Ninja. When do I have to reboot SC? Practically never. If they offer no solutions to the problem of getting my studies into my charts soon, I will be leaving the VPS and go back to dealing with the known, but managable lag from Italy. You gave me your best last week. No need to continue repeating the same things multiple times more this week. Thank you. |
| [2026-04-28 16:28:17] |
| John - SC Support - Posts: 46561 |
|
Sierra Chart should never require a reboot of your system. We are not sure who "they" are that you are referring to, but it sounds like "they" are the people that run the hosting for your VPS, and it sounds like they were stating that your system was inoperable, not that Sierra Chart was inoperable. Therefore, they rebooted your system. This also sounds like typical Microsoft Windows situations, where the system needs to be rebooted due to MS Windows. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: