Support Board
Date/Time: Wed, 15 Apr 2026 20:53:30 +0000
Connection problem with Delayed Data Feed
View Count: 12
| [2026-04-15 18:51:45] |
| VladAdrian - Posts: 2 |
|
Hello, i have been struggling for a bit to solve the following problem: - i have paid for the Integrated Package 11 for one month and i want to start building and testing an algo, but i can't connect to the Delayed Data Feed; i do not want to connect to any broker account yet, just practice simulated trading. This is the message i get (see img Untitled). I have read the documentation on connecting to delayed data feed but i am stuck at the problem in img2 (Untitled2.). Please help with solving the issue; thank you |
 Untitled.png / V - Attached On 2026-04-15 18:47:00 UTC - Size: 96.34 KB - 2 views Untitled2.png / V - Attached On 2026-04-15 18:49:18 UTC - Size: 325.2 KB - 0 views |
| [2026-04-15 18:55:55] |
| VladAdrian - Posts: 2 |
|
I am sorry, i just have realised my payment was reverted. i will try solving the payment issue first and come back later.
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| [2026-04-15 19:02:19] |
| John - SC Support - Posts: 45648 |
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You are currently on the "Integrated Advanced" package with 32 days of Usage Time remaining. Therefore, you have access to our Delayed Streaming Data. There is nothing special you need to do. You should just be able to open a chart for any symbol for which we have the delayed streaming data (CME Group, EUREX, CFE, and U.S. Equities) and you will be getting the delayed streaming data. One thing to keep in mind, is that sometimes when you first open a chart the historical data will download to the current time, so you will have to wait the 10-15 minutes to pass before your chart will actually start updating, as the data in the chart is ahead of the delayed data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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