Support Board
Date/Time: Sat, 30 May 2026 22:55:53 +0000
Historical Intraday Chart Data Not Loading for _MBO symbols
View Count: 220
| [2026-04-15 11:41:55] |
| Xeoh85 - Posts: 9 |
|
I am subscribed to US Equities Consolidated Tape and NASDAQ TotalView. However, whenever I try to load a symbol ????_MBO, I get an error message: "Historical Intraday Data Download Failed. Error downloading historical Intraday data for ????_mbo. Historical data file for ????_mbo not available." Interestingly, if I FIRST load the symbol using Consolidated Tape [????] or TotalView [????-nqtv], and THEREAFTER load the mbo version [????_mbo], then it works and downloads the mbo historical data without any error message. In other words, it appears there must either be a ????.scid or ????-nqtv.scid file in the data folder as a prerequisite to downloading the mbo historical data. Why? Sure, I could just brute force around this by always loading the Consolidated Tape or NQTV symbol version first, but I don't want to do that because I trade small caps and need to move quickly. |
| [2026-04-15 14:41:26] |
| John - SC Support - Posts: 46361 |
|
There is no requirement that there be existing files to be able to get the data for the _MBO symbols. Please do the following for us: - Select "Window >> Message Log" - On the Message Log window, select "Edit >> Clear Log" - Open a new chart for a symbol where you believe you will have this issue - After the chart opens and you get the error, get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-20 13:32:43] |
| Xeoh85 - Posts: 9 |
|
2026-04-20 13:28:33.958 | Enabling compression for file: C:\SierraChart\Data\WT_mbo.scid 2026-04-20 13:28:33.966 | WT_mbo[M] 1 Min #3 | Reloading chart. 2026-04-20 13:28:33.969 | WT_mbo[M] 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\WT_mbo.scid 2026-04-20 13:28:33.977 | WT_mbo[M] 1 Min #3 | Chart data loading complete. 2026-04-20 13:28:33.982 | WT_mbo[M] 3 Sec #1 | Reloading chart. 2026-04-20 13:28:33.985 | WT_mbo[M] 3 Sec #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\WT_mbo.scid 2026-04-20 13:28:33.985 | WT_mbo[M] 3 Sec #1 | Chart data loading complete. 2026-04-20 13:28:34.037 | Mapping WT_mbo to WT_mbo. Service code: us_equities_with_depth.data 2026-04-20 13:28:34.039 | Denali Data Feed | Starting real-time market data updates for: WT_mbo (WT_mbo). ID: 20 Service code: us_equities_with_depth.data 2026-04-20 13:28:34.039 | Denali Data Feed | Requesting security definition data for: WT_mbo (WT_mbo). ID: 20 2026-04-20 13:28:34.039 | Added historical Intraday data request for WT_mbo to the queue. 2026-04-20 13:28:34.039 | Intraday data recording state for symbol WT_mbo is set to download 'Pending'. 2026-04-20 13:28:34.039 | Triggering next historical data download in queue. 2026-04-20 13:28:34.040 | Delaying start of download for WT_mbo. 2026-04-20 13:28:34.102 | Teton CME Routing | Security Definition request has been rejected. Reason: Unsupported symbol: WT_mbo. ID = 20 2026-04-20 13:28:34.140 | Denali Data Feed | Setting external service identifier for symbol WT_mbo to 390 2026-04-20 13:28:34.140 | Denali Data Feed | Received security definition for symbol WT_mbo 2026-04-20 13:28:34.418 | Unsubscribed from market depth data for WLDS_mbo 2026-04-20 13:28:34.418 | Denali Data Feed (Market Orders Data) | Stopping market orders updates for: WLDS_mbo. Service code: us_equities_with_depth.data 2026-04-20 13:28:34.418 | Requesting market depth updates for: WT_mbo if supported. NumLevels=100 2026-04-20 13:28:34.418 | Denali Data Feed (Market Orders Data) | Starting market orders updates for: WT_mbo. MinimumMarketByOrderQuantity: 0. Service code: us_equities_with_depth.data 2026-04-20 13:28:34.578 | Denali Data Feed | Clearing market depth for WT_mbo 2026-04-20 13:28:39.157 | HD Request # 18 | Downloading Intraday chart data for WT_mbo to the file WT_mbo.scid. Service: us_equities_with_depth.data 2026-04-20 13:28:39.157 | HD Request # 18 | Download start date-time: 2026-04-19 13:28:39.000000. File last date-time: 00:00:00.000000 2026-04-20 13:28:39.157 | HD Request # 18 | Using server: ds33.sierracharts.com port 10150 2026-04-20 13:28:39.158 | Socket (6) | Creating socket. 2026-04-20 13:28:39.158 | Socket (6) | New receive buffer size: 0 2026-04-20 13:28:39.158 | Socket (6) | Connecting to IP: 69.39.70.245. 2026-04-20 13:28:39.301 | HD Request # 18 | Setting DTC encoding to Binary VLS 2026-04-20 13:28:39.301 | HD Request # 18 | Sending historical data logon request message. 2026-04-20 13:28:39.414 | HD Request # 18 | Requesting Intraday data. Start date-time: 2026-04-19 13:28:39. Record interval: 0. Symbol: WT_mbo 2026-04-20 13:28:39.479 | Socket (6) | CloseSocket call. 2026-04-20 13:28:39.479 | Socket (6) | Shutdown started. Waiting for graceful close. 2026-04-20 13:28:39.479 | HD Request # 18 | Error downloading historical Intraday data for WT_mbo. Historical data file for WT_mbo not available. 2026-04-20 13:28:39.480 | Historical data download thread signaled to stop. 2026-04-20 13:28:39.480 | HD Request # 18 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for WT_mbo 2026-04-20 13:28:39.480 | HD Request # 18 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2026-04-20 13:28:39.480 | HD Request # 18 | Completion time: 0s. 2026-04-20 13:28:39.480 | HD Request # 18 | Intraday data download complete for WT_mbo. Unique request ID: 18 2026-04-20 13:28:39.480 | Removing historical data download ID 18. 2026-04-20 13:28:39.480 | Real-time Intraday chart data file updates started for WT_mbo 2026-04-20 13:28:39.480 | Intraday chart data file opened for WT_mbo 2026-04-20 13:28:39.480 | HD Request # 18 | Enabling Intraday chart updating for symbol. 2026-04-20 13:28:39.480 | 2026-04-20 13:28:39.480 | No download requests in the queue to start downloads for. 2026-04-20 13:28:39.543 | Socket (6) | Socket gracefully closed by remote side. 2026-04-20 13:28:39.543 | Socket (6) | Closed. |
| [2026-04-20 13:47:00] |
| Sierra_Chart Engineering - Posts: 23893 |
|
Looks fine for us: 2026-04-20 09:44:14.184 | HD Request # 4 | Downloading Intraday chart data for WT_MBO to the file WT_MBO.scid. Service: us_equities_with_depth.data
2026-04-20 09:44:14.184 | HD Request # 4 | Download start date-time: 2026-04-17 12:40:00.000000. File last date-time: 2026-04-20 09:44:09.333000 2026-04-20 09:44:14.184 | HD Request # 4 | Disabling Intraday chart updating for symbol. 2026-04-20 09:44:14.185 | HD Request # 4 | Using server: ds33.sierracharts.com port 10149 2026-04-20 09:44:14.202 | HD Request # 4 | Setting DTC encoding to Binary VLS 2026-04-20 09:44:14.202 | HD Request # 4 | Sending historical data logon request message. 2026-04-20 09:44:14.234 | HD Request # 4 | Requesting Intraday data. Start date-time: 2026-04-17 12:40:00. Record interval: 0. Symbol: WT_MBO 2026-04-20 09:44:14.238 | HD Request # 4 | Decompressing data. 2026-04-20 09:44:14.269 | HD Request # 4 | Receiving Intraday data for WT_MBO starting at 2026-04-17 12:40:01.533000 2026-04-20 09:44:14.269 | HD Request # 4 | Truncating file to starting date-time of 2026-04-17 12:40:01.533. 2026-04-20 09:44:14.321 | Historical data download thread signaled to stop. 2026-04-20 09:44:14.322 | HD Request # 4 | Timestamp of first Intraday data file record written: 2026-04-17 12:40:04.057000. 2026-04-20 09:44:14.323 | HD Request # 4 | Received 20638 Intraday data records from 2026-04-17 12:40:01.533000 to 2026-04-20 09:44:10.393001 (2.9 days. Delay: 3.9 seconds) and wrote 7030 records for WT_MBO 2026-04-20 09:44:14.325 | HD Request # 4 | Add time&sales data | Last record in file date-time: 2026-04-20 13:44:09.333000 2026-04-20 09:44:14.326 | HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2026-04-20 13:44:09.333000 2026-04-20 09:44:14.326 | HD Request # 4 | Completion time: 0s. 2026-04-20 09:44:14.326 | HD Request # 4 | Intraday data download complete for WT_MBO. Unique request ID: 4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-22 03:29:49] |
| Xeoh85 - Posts: 9 |
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But I am still getting the error message and no prior data in the chart …
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| [2026-04-22 05:49:31] |
| Xeoh85 - Posts: 9 |
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Update: I fixed it. The issue was that I was that Sierra Chart's MBO symbols wants the symbol in lower case, whereas I had been doing all caps. This fails: "/WT_mbo" This works: "/wt_mbo" |
| [2026-04-22 07:28:30] |
| Sierra_Chart Engineering - Posts: 23893 |
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We are checking on that. We wondered about that but it did not make sense to us but clearly that is the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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