Support Board
Date/Time: Fri, 03 Apr 2026 17:20:28 +0000
Charts not updating
View Count: 72
| [2026-04-03 13:44:35] |
| ssangha84 - Posts: 131 |
|
I have no idea why but my charts are not loading. When I started them this morning, they loaded to 6:14am California time, but no matter what I have done since, they are not loading. I tried restarting multiple times and it won't go past 6:14am. Please advise how to fix this. Here is the windows message log: 2026-04-03 06:42:30.749 | Software version: 2789 64-bit 2026-04-03 06:42:30.749 | Primary Thread ID: 11100 2026-04-03 06:42:30.749 | Usage end date: 2026-04-12 2026-04-03 06:42:30.749 | Enabled for: Advanced Features 2. 2026-04-03 06:42:30.749 | Enabled for: Sierra Chart Historical Data Service. 2026-04-03 06:42:30.749 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-04-03 06:42:30.749 | Enabled for: Delayed Denali Exchange Data Feed. 2026-04-03 06:42:30.749 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-04-03 06:42:30.749 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-04-03 06:42:30.749 | Custom symbol settings values: enabled 2026-04-03 06:42:30.749 | Chart Update Interval: 400 2026-04-03 06:42:30.749 | Intraday Data Storage Time Unit: 0 2026-04-03 06:42:30.749 | Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-04-03 06:42:30.749 | 2026-04-03 13:42:30 Local computer time in UTC 2026-04-03 06:42:30.749 | 2026-04-03 06:42:30 Local computer time in SC Time Zone 2026-04-03 06:42:30.749 | 2026-04-03 13:33:52 Server time in UTC 2026-04-03 06:42:30.749 | Local computer UTC time and Server UTC time difference: 1 seconds. 2026-04-03 06:42:30.749 | Program path: C:\SierraChart\ 2026-04-03 06:42:30.749 | Data Files path: C:\SierraChart\Data\ 2026-04-03 06:42:30.749 | OS Version Number: 10.0 2026-04-03 06:42:30.749 | Locale Setting: C 2026-04-03 06:42:30.749 | Crash reporter started: true 2026-04-03 06:42:30.749 | | Number times message added: 1 2026-04-03 06:42:34.150 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2026-04-03 06:42:34.150 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2026-04-03 06:42:34.150 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2026-04-03 06:42:34.152 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-04-03 06:42:34.152 | DTC Client socket (1) | New receive buffer size: 0 2026-04-03 06:42:34.152 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2026-04-03 06:42:34.234 | Rithmic Direct - DTC | Network connection to server complete. 2026-04-03 06:42:34.234 | Rithmic Direct - DTC | Starting socket receive thread. 2026-04-03 06:42:34.234 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2026-04-03 06:42:34.234 | Rithmic Direct - DTC | Sending logon request message. 2026-04-03 06:42:34.487 | Rithmic Direct - DTC | Received logon response. 2026-04-03 06:42:34.487 | Rithmic Direct - DTC | Server Name: . 2026-04-03 06:42:34.487 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-04-03 06:42:34.487 | Rithmic Direct - DTC | Successfully connected. 2026-04-03 06:42:34.487 | Rithmic Direct - DTC | Trading is supported. 2026-04-03 06:42:34.487 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-04-03 06:42:34.487 | Rithmic Direct - DTC | OCO Orders supported. 2026-04-03 06:42:34.487 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-04-03 06:42:34.487 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-04-03 06:42:34.487 | Rithmic Direct - DTC | Connection to server complete. 2026-04-03 06:42:34.488 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-04-03 06:42:34.535 | Using symbol data fast lookup vector 2026-04-03 06:42:34.535 | Rithmic Direct - DTC | Starting real-time market data updates for: ESM6.CME. ID: 1 Service code: rithmic.trading 2026-04-03 06:42:34.536 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50529 2026-04-03 06:42:34.536 | Rithmic Direct - DTC | Requesting security definition data for: ESM6.CME. ID: 1 2026-04-03 06:42:34.536 | Added historical Intraday data request for ESM6.CME to the queue. 2026-04-03 06:42:34.536 | Intraday data recording state for symbol ESM6.CME is set to download 'Pending'. 2026-04-03 06:42:34.536 | Triggering next historical data download in queue. 2026-04-03 06:42:34.536 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2026-04-03 06:42:34.537 | DTC Client socket (2) | New receive buffer size: 0 2026-04-03 06:42:34.537 | DTC Client socket (2) | Connecting to IP: 216.57.156.163. 2026-04-03 06:42:34.544 | Delaying start of download for ESM6.CME. 2026-04-03 06:42:34.573 | Rithmic Direct - DTC | Starting real-time market data updates for: NQM6.CME. ID: 2 Service code: rithmic.trading 2026-04-03 06:42:34.573 | Rithmic Direct - DTC | Requesting security definition data for: NQM6.CME. ID: 2 2026-04-03 06:42:34.573 | Added historical Intraday data request for NQM6.CME to the queue. 2026-04-03 06:42:34.573 | Intraday data recording state for symbol NQM6.CME is set to download 'Pending'. 2026-04-03 06:42:34.573 | Triggering next historical data download in queue. 2026-04-03 06:42:34.640 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2026-04-03 06:42:34.640 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2026-04-03 06:42:34.640 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2026-04-03 06:42:34.640 | Rithmic Direct - DTC (Data) | Sending logon request message. 2026-04-03 06:42:34.875 | Rithmic Direct - DTC (Data) | Received logon response. 2026-04-03 06:42:34.875 | Rithmic Direct - DTC (Data) | Server Name: . 2026-04-03 06:42:34.875 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2026-04-03 06:42:34.875 | Rithmic Direct - DTC (Data) | Successfully connected. 2026-04-03 06:42:34.875 | Rithmic Direct - DTC (Data) | Trading is not supported. 2026-04-03 06:42:34.875 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2026-04-03 06:42:34.875 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2026-04-03 06:42:34.875 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESM6.CME 2026-04-03 06:42:34.875 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: NQM6.CME 2026-04-03 06:42:34.982 | Rithmic Direct - DTC (Data) | Received security definition for symbol ESM6.CME 2026-04-03 06:42:34.982 | Rithmic Direct - DTC (Data) | Received security definition for symbol NQM6.CME 2026-04-03 06:42:39.183 | HD Request # 11 | Downloading Intraday chart data for ESM6.CME to the file ESM6.CME.scid. Service: rithmic.trading 2026-04-03 06:42:39.183 | HD Request # 11 | Download start date-time: 2026-04-03 06:14:58.000000. File last date-time: 2026-04-03 06:14:58.512000 2026-04-03 06:42:39.183 | HD Request # 11 | Using server: rsc.rithmic.com port 50530. Use encryption. 2026-04-03 06:42:39.183 | Socket (3) | Creating socket. Using TLS 1.2. 2026-04-03 06:42:39.183 | Socket (3) | New receive buffer size: 0 2026-04-03 06:42:39.183 | Socket (3) | Connecting to IP: 216.57.156.163. 2026-04-03 06:42:39.262 | HD Request # 11 | Sending historical data logon request message. 2026-04-03 06:42:39.485 | HD Request # 11 | Requesting Intraday data. Start date-time: 2026-04-03 06:14:58. Record interval: 0. Symbol: ESM6.CME 2026-04-03 06:42:39.494 | Requesting market depth updates for: ESM6.CME if supported. NumLevels=100 2026-04-03 06:42:39.566 | HD Request # 11 | Receiving Intraday data for ESM6.CME starting at 2026-04-03 06:14:58.002000 2026-04-03 06:42:39.566 | Socket (3) | CloseSocket call. 2026-04-03 06:42:39.566 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-04-03 06:42:39.566 | Historical data download thread signaled to stop. 2026-04-03 06:42:39.566 | HD Request # 11 | Received 4 Intraday data records from 2026-04-03 06:14:58.002000 to 2026-04-03 06:14:58.512000 (0.5 seconds. Delay: 27.7 minutes) and wrote 0 records for ESM6.CME 2026-04-03 06:42:39.567 | HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2026-04-03 13:14:58.512000 2026-04-03 06:42:39.567 | HD Request # 11 | Completion time: 0s. 2026-04-03 06:42:39.567 | HD Request # 11 | Intraday data download complete for ESM6.CME. Unique request ID: 11 2026-04-03 06:42:39.567 | Removing historical data download ID 11. 2026-04-03 06:42:39.567 | Real-time Intraday chart data file updates started for ESM6.CME 2026-04-03 06:42:39.567 | Intraday chart data file opened for ESM6.CME 2026-04-03 06:42:39.567 | HD Request # 11 | Enabling Intraday chart updating for symbol. 2026-04-03 06:42:39.567 | 2026-04-03 06:42:39.567 | Triggering next historical data download in queue. 2026-04-03 06:42:39.567 | HD Request # 12 | Downloading Intraday chart data for NQM6.CME to the file NQM6.CME.scid. Service: rithmic.trading 2026-04-03 06:42:39.567 | HD Request # 12 | Download start date-time: 2026-04-03 06:14:58.000000. File last date-time: 2026-04-03 06:14:58.440000 2026-04-03 06:42:39.567 | HD Request # 12 | Using server: rsc.rithmic.com port 50530. Use encryption. 2026-04-03 06:42:39.567 | Socket (4) | Creating socket. Using TLS 1.2. 2026-04-03 06:42:39.567 | Socket (4) | New receive buffer size: 0 2026-04-03 06:42:39.567 | Socket (4) | Connecting to IP: 216.57.156.163. 2026-04-03 06:42:39.593 | Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: ESM6.CME. permission denied 2026-04-03 06:42:39.633 | Chart #1 has tagged chart #13 for full recalculation. Chartbook: ES Default.Cht 2026-04-03 06:42:39.633 | Chart #1 has tagged chart #7 for full recalculation. Chartbook: ES Default.Cht 2026-04-03 06:42:39.633 | Chart #1 has tagged chart #9 for full recalculation. Chartbook: ES Default.Cht 2026-04-03 06:42:39.634 | ESM6.CME 1 Min #9 | Performing a full recalculation because it has been tagged. Chartbook: ES Default.Cht 2026-04-03 06:42:39.642 | Socket (3) | Socket gracefully closed by remote side. 2026-04-03 06:42:39.642 | Socket (3) | Closed. 2026-04-03 06:42:39.643 | HD Request # 12 | Sending historical data logon request message. 2026-04-03 06:42:39.745 | Chart #9 has tagged chart #13 for full recalculation. Chartbook: ES Default.Cht 2026-04-03 06:42:39.745 | Chart #9 has tagged chart #7 for full recalculation. Chartbook: ES Default.Cht 2026-04-03 06:42:39.849 | ESM6.CME 60 Min #7 | Performing a full recalculation because it has been tagged. Chartbook: ES Default.Cht 2026-04-03 06:42:39.873 | ESM6.CME 15 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: ES Default.Cht 2026-04-03 06:42:39.876 | HD Request # 12 | Requesting Intraday data. Start date-time: 2026-04-03 06:14:58. Record interval: 0. Symbol: NQM6.CME 2026-04-03 06:42:39.955 | HD Request # 12 | Receiving Intraday data for NQM6.CME starting at 2026-04-03 06:14:58.440000 2026-04-03 06:42:39.955 | Socket (4) | CloseSocket call. 2026-04-03 06:42:39.955 | Socket (4) | Shutdown started. Waiting for graceful close. 2026-04-03 06:42:39.956 | Historical data download thread signaled to stop. 2026-04-03 06:42:39.956 | HD Request # 12 | Received 1 Intraday data record from 2026-04-03 06:14:58.440000 to 2026-04-03 06:14:58.440000 (0.0 seconds. Delay: 27.7 minutes) and wrote 0 records for NQM6.CME 2026-04-03 06:42:39.956 | HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2026-04-03 13:14:58.440000 2026-04-03 06:42:39.956 | HD Request # 12 | Completion time: 0s. 2026-04-03 06:42:39.956 | HD Request # 12 | Intraday data download complete for NQM6.CME. Unique request ID: 12 2026-04-03 06:42:39.956 | Removing historical data download ID 12. 2026-04-03 06:42:39.956 | Real-time Intraday chart data file updates started for NQM6.CME 2026-04-03 06:42:39.956 | Intraday chart data file opened for NQM6.CME 2026-04-03 06:42:39.956 | HD Request # 12 | Enabling Intraday chart updating for symbol. 2026-04-03 06:42:39.956 | 2026-04-03 06:42:39.956 | No download requests in the queue to start downloads for. 2026-04-03 06:42:40.032 | Socket (4) | Socket gracefully closed by remote side. 2026-04-03 06:42:40.032 | Socket (4) | Closed. 2026-04-03 06:42:54.152 | HTTPS connection ID:7 to downloads.rithmic.com:443 for request ID:7 (4) | Creating socket. Using TLS 1.2. 2026-04-03 06:42:54.153 | HTTPS connection ID:7 to downloads.rithmic.com:443 for request ID:7 (4) | New receive buffer size: 0 2026-04-03 06:42:54.153 | HTTPS connection ID:7 to downloads.rithmic.com:443 for request ID:7 (4) | Connecting to IP: 38.79.0.89. 2026-04-03 06:42:54.251 | Sierra Chart account data changed. Requesting updated account information. 2026-04-03 06:42:55.014 | HTTPS connection ID:7 to downloads.rithmic.com:443 for request ID:7 (4) | Socket gracefully closed by remote side. | Number times message added: 1 2026-04-03 06:42:55.015 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 110576 2026-04-03 06:42:55.015 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-04-03 06:42:55.015 | HTTPS connection ID:7 to downloads.rithmic.com:443 for request ID:7 (4) | CloseSocket call. 2026-04-03 06:42:55.016 | HTTPS connection ID:7 to downloads.rithmic.com:443 for request ID:7 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-04-03 06:42:55.016 | HTTPS connection ID:7 to downloads.rithmic.com:443 for request ID:7 (4) | Closed. 2026-04-03 06:42:57.701 | Successfully processed Sierra Chart account data. 2026-04-03 06:42:57.701 | Requested user files to download. |
| [2026-04-03 13:51:15] |
| RMos22 - Posts: 29 |
|
Same. I'm connected to Teton CME Routing and my charts stopped updating around 9:13 am EST.
Date Time Of Last Edit: 2026-04-03 13:51:41
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| [2026-04-03 13:56:19] |
| User405491 - Posts: 2 |
|
same problem here mine is literally stuck at 6:14:58 (PST timezone) and ive been searching for a fix for about 30 minutes now
|
| [2026-04-03 13:57:56] |
| User357471 - Posts: 1 |
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same issue. same timestamp.
|
| [2026-04-03 14:06:19] |
| User584084 - Posts: 331 |
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Equity Futures closed at 8:15 AM CST for Good Friday holiday.
|
| [2026-04-03 14:07:19] |
| RMos22 - Posts: 29 |
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LOL. Forgot about that. Thanks.
|
| [2026-04-03 14:08:28] |
| User405491 - Posts: 2 |
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now i feel a little stupid thank you for the answer |
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