Support Board
Date/Time: Thu, 02 Apr 2026 18:30:55 +0000
I cant log in to rithmic
View Count: 22
| [2026-04-02 14:10:18] |
| User849502 - Posts: 448 |
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John, Now I can't log into Rithmic execution only. I have the right login and password, but the data won't come thru. I have done everything in your check list after googling. Do you see what is wrong? I have email support at Apex but they take forever to answer thank you so much John karen |
 nologin.png / V - Attached On 2026-04-02 14:09:53 UTC - Size: 101.37 KB - 2 views |
| [2026-04-02 14:15:44] |
| User135243 - Posts: 231 |
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Click: Common Settings and there set Allow Support For Sierra Chart Data Feeds to YES
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| [2026-04-02 14:23:17] |
| John - SC Support - Posts: 45462 |
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Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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